Guest Relations Manager Luxury Collection Marriott Zakynthos
About this role
SWOT Hospitality is looking to recruit
Guest Relations Manager
on behalf of Hymnos Luxury Collection Marriott Zakynthos
About the role:
- Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently.
- Demonstrate a thorough understanding of the hospitality industry, advising team members on the unique standards and service excellence expected from a Luxury Collection property.
- Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction.
- Foster and maintain relationships with guests, ensuring personalized experiences tailored to individual preferences, thereby maximizing guest loyalty.
- Work collaboratively with all hotel departments, effectively communicating any issues related to guests or operations to ensure swift resolutions.
- Conduct regular outreach to returning guests to reinforce relationships and create a sense of belonging among patrons.
- Lead and train the guest relations team, promoting a culture of service excellence that aligns with Luxury Collection standards.
- Manage the welcome and farewell processes, ensuring all guests feel valued and special throughout their stay.
- Proven experience in a luxury guest relations role, preferably within high-end hotel brands.
- Exceptional communication and interpersonal skills, with a genuine passion for hospitality.
- Ability to think quickly and remain calm in high-pressure situations.
- Strong leadership skills with experience in training and developing staff.
- Proficiency in utilizing feedback systems and guest satisfaction tools.
- Fluency in multiple languages is an advantage.
- Flexibility to work various shifts, including evenings and weekends, as required by the hotel operations.
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Competitive salary
- Work with the best professionals in tourism industry
- Accommodation & Meals
why SWOT…
- We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
- We will give you the opportunity to work with the best practitioners from Greek hospitality market.
- We offer stability and career prospects in a transparent working environment.
- We work with the best professionals in the tourism industry.
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Manager Luxury Collection Marriott Zakynthos position at Swot Hospitality Management Company?
The salary for this Guest Relations Manager Luxury Collection Marriott Zakynthos role at Swot Hospitality Management Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Manager Luxury Collection Marriott Zakynthos position at Swot Hospitality Management Company located?
This Guest Relations Manager Luxury Collection Marriott Zakynthos role at Swot Hospitality Management Company is based in Zakinthos, Ionian Islands, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Guest Relations Manager Luxury Collection Marriott Zakynthos at Swot Hospitality Management Company belong to?
This Guest Relations Manager Luxury Collection Marriott Zakynthos position is part of the FO department at Swot Hospitality Management Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Manager Luxury Collection Marriott Zakynthos position at Swot Hospitality Management Company?
Click the "Apply Now" button on this page. You will be redirected to Swot Hospitality Management Company's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Manager Luxury Collection Marriott Zakynthos job at Swot Hospitality Management Company posted?
This Guest Relations Manager Luxury Collection Marriott Zakynthos position at Swot Hospitality Management Company was posted on Dec 8, 2025. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Manager Luxury Collection Marriott Zakynthos
Swot Hospitality Management Company
You'll be redirected to Swot Hospitality Management Company's official application page on workable.