JW MARRIOTT CRETE RESORT & SPA- Reservations Agent
About this role
About JW Marriott Crete Resort & Spa
Nestled in the breath-taking landscape of Chania, JW Marriott Crete Resort & Spa is designed to offer guests a sanctuary of relaxation, mindfulness, and rejuvenation. The resort blends Crete’s natural beauty with JW Marriott’s signature elegance, delivering a luxury experience that encourages guests to reconnect with themselves, their loved ones, and the world around them.
Job Summary
As a Reservations Agent, you will be the first point of contact for guests, ensuring seamless booking experiences while maximizing revenue opportunities. You will handle reservation inquiries, process bookings efficiently, and provide exceptional customer service, ensuring guests receive personalized assistance that aligns with the brand’s high standards.
Key Responsibilities
Handling Reservations & Guest Inquiries
- Process reservations via phone, email, and online booking systems, ensuring accuracy and efficiency.
- Provide guests with detailed information about the resort, room types, rates, and special promotions.
- Manage reservation modifications, cancellations, and special requests with professionalism and attention to detail.
- Maintain up-to-date knowledge of the resort’s offerings, policies, and local attractions to assist guests effectively.
Maximizing Revenue & Optimizing Occupancy
- Actively promote upselling opportunities to maximize room revenue and enhance guest experiences.
- Monitor room availability and reservation trends to optimize occupancy levels.
- Assist in tracking no-show reservations and process charges as needed.
Providing Exceptional Customer Service
- Deliver a warm, professional, and efficient booking experience for every guest.
- Handle guest inquiries and concerns with empathy, offering effective solutions while upholding brand standards.
- Support loyalty programs by educating guests on benefits and encouraging participation.
Administrative & Coordination Tasks
- Ensure reservation records are accurate and updated in the system.
- Collaborate with front office, sales, and revenue management teams to ensure seamless guest experiences.
- Prepare reports related to reservations, occupancy forecasts, and guest preferences.
Qualifications & Skills
- Previous experience in reservations, front office, or a customer service role within the hospitality industry preferred.
- Excellent communication skills in English (Greek and additional languages are a plus).
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in reservation software and Microsoft Office applications.
- A passion for hospitality and delivering outstanding guest experiences.
Requirements
- Degree in Hospitality or similar.
- Previous experience in similar position (Marriott experience will considered as a plus).
- Perfect command of the English language (additional languages will considered as a plus).
- Knowledge of OPERA system.
- Professionalism, responsibility.
What We Offer
- A dynamic and professional work environment in a world-class luxury resort.
- Opportunities for career growth and development within an internationally renowned brand.
- Competitive salary and benefits.
- Training and professional development programs.
- Be part of the JW Marriott family.
Frequently Asked Questions
Is the salary disclosed for the JW MARRIOTT CRETE RESORT & SPA- Reservations Agent position at Swot Hospitality Management Company?
The salary for this JW MARRIOTT CRETE RESORT & SPA- Reservations Agent role at Swot Hospitality Management Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the JW MARRIOTT CRETE RESORT & SPA- Reservations Agent position at Swot Hospitality Management Company located?
This JW MARRIOTT CRETE RESORT & SPA- Reservations Agent role at Swot Hospitality Management Company is based in Chania, Kriti, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the JW MARRIOTT CRETE RESORT & SPA- Reservations Agent role at Swot Hospitality Management Company full-time or part-time?
This is listed as a Contract position. It is posted as a JW MARRIOTT CRETE RESORT & SPA- Reservations Agent role in the JW department at Swot Hospitality Management Company.
Which team or department does the JW MARRIOTT CRETE RESORT & SPA- Reservations Agent at Swot Hospitality Management Company belong to?
This JW MARRIOTT CRETE RESORT & SPA- Reservations Agent position is part of the JW department at Swot Hospitality Management Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the JW MARRIOTT CRETE RESORT & SPA- Reservations Agent position at Swot Hospitality Management Company?
Click the "Apply Now" button on this page. You will be redirected to Swot Hospitality Management Company's official application portal hosted on workable where you can submit your application directly.
When was the JW MARRIOTT CRETE RESORT & SPA- Reservations Agent job at Swot Hospitality Management Company posted?
This JW MARRIOTT CRETE RESORT & SPA- Reservations Agent position at Swot Hospitality Management Company was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
JW MARRIOTT CRETE RESORT & SPA- Reservations Agent
Swot Hospitality Management Company
You'll be redirected to Swot Hospitality Management Company's official application page on workable.