Guest Realtions Agent
About this role
SWOT Hospitality is excited to announce an opening for a
Guest Relations Agent
to join our dynamic team.
About the role:
- As a Guest Relations Agent, you will serve as the vital link between the guests and the hotel, ensuring every guest feels welcomed and valued throughout their stay.
- Handle guest inquiries, resolve complaints, and provide information about hotel services and local attractions while maintaining a positive demeanor.
- Collaborate with various departments to facilitate seamless service delivery and improve guest satisfaction.
- Proactively connect with guests to anticipate their needs and offer personalized recommendations and solutions.
- Monitor guest feedback and satisfaction levels, working to address any issues that arise promptly and effectively.
- Assist in the check-in and check-out processes, ensuring a smooth arrival and departure experience for guests.
- Participate in team meetings and training sessions to enhance knowledge and service techniques.
- Previous experience in guest relations, front desk, or hospitality roles is preferred.
- Outstanding communication skills in English; additional language proficiency is a plus.
- Strong customer service orientation with a proactive, problem-solving attitude.
- Ability to work in a fast-paced environment while remaining calm and professional.
- A genuine passion for hospitality and a commitment to providing exceptional guest experiences.
- Ability to work collaboratively with team members and adapt to varying guest needs.
- Dynamic, friendly and supportive working environment
- Opportunities for career development within the company
- Continuous training and development
- Work with the best professionals in tourism industry
why SWOT…
- We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
- We will give you the opportunity to work with the best practitioners from Greek hospitality market.
- We offer stability and career prospects in a transparent working environment.
- We work with the best professionals in the tourism industry.
Frequently Asked Questions
Is the salary disclosed for the Guest Realtions Agent position at Swot Hospitality Management Company?
The salary for this Guest Realtions Agent role at Swot Hospitality Management Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Realtions Agent position at Swot Hospitality Management Company located?
This Guest Realtions Agent role at Swot Hospitality Management Company is based in Limnos, North Aegean Region, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Guest Realtions Agent at Swot Hospitality Management Company belong to?
This Guest Realtions Agent position is part of the FO department at Swot Hospitality Management Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Realtions Agent position at Swot Hospitality Management Company?
Click the "Apply Now" button on this page. You will be redirected to Swot Hospitality Management Company's official application portal hosted on workable where you can submit your application directly.
When was the Guest Realtions Agent job at Swot Hospitality Management Company posted?
This Guest Realtions Agent position at Swot Hospitality Management Company was posted on Nov 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Guest Realtions Agent
Swot Hospitality Management Company
You'll be redirected to Swot Hospitality Management Company's official application page on workable.