Guest Relations Agent - Monasty, Autograph Collection
Swot Hospitality Management Company· MONASTY
About this role
SWOT Hospitality is seeking to recruit for the
Monasty Hotel, Autograph Collection in Thessaloniki
Guest Relations Agent
About the role:
- To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
- Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
- Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
- Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
- Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
- Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
- Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
- Able to evaluate and select among alternative courses of action quickly and accurately
- Track record of experience in the luxury end of the market
- Area hotel experience and / or knowledge is highly desirable.
- The ability to improve and maintain high service standards
- A self-motivated, driven, results orientated, and proactive attitude is required.
- Great communicator and a genuine people person
- Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
- Hands-on approach to all aspects of the role.
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Work with the best professionals in tourism industry
SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands pleasevisit www.swot.gr.
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Agent - Monasty, Autograph Collection position at Swot Hospitality Management Company?
The salary for this Guest Relations Agent - Monasty, Autograph Collection role at Swot Hospitality Management Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Agent - Monasty, Autograph Collection position at Swot Hospitality Management Company located?
This Guest Relations Agent - Monasty, Autograph Collection role at Swot Hospitality Management Company is based in Thessaloniki, Central Macedonia, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Agent - Monasty, Autograph Collection role at Swot Hospitality Management Company full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Agent - Monasty, Autograph Collection role in the MONASTY department at Swot Hospitality Management Company.
Which team or department does the Guest Relations Agent - Monasty, Autograph Collection at Swot Hospitality Management Company belong to?
This Guest Relations Agent - Monasty, Autograph Collection position is part of the MONASTY department at Swot Hospitality Management Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Agent - Monasty, Autograph Collection position at Swot Hospitality Management Company?
Click the "Apply Now" button on this page. You will be redirected to Swot Hospitality Management Company's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Agent - Monasty, Autograph Collection job at Swot Hospitality Management Company posted?
This Guest Relations Agent - Monasty, Autograph Collection position at Swot Hospitality Management Company was posted on Apr 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Agent - Monasty, Autograph Collection
Swot Hospitality Management Company
You'll be redirected to Swot Hospitality Management Company's official application page on workable.