Technical Support Engineer | Networking Solutions

We are looking for a Networking and IoT Engineer to join our team in Mexico City, Mexico. In this role, you will work closely with internal teams and clients to provide technical expertise, resolve complex networking challenges, and support the integration of Teltonika Networks products into customer solutions.

Teltonika’s networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.

Teltonika provides an opportunity for technically driven specialists to deepen their expertise, work with advanced networking technologies, and grow their career in a fast-expanding global IoT organization.

In this role, you will:

• Attend pre-sales and post-sales in-person or remote communication with local market customers.
• Self-sufficiently resolve technical issues arising from customer's configuration, firmware/software, other sources.
• Act as a key link between Teltonika Networks R&D/HQ and customers, facilitating the resolution of complex technical challenges.
• Work with Linux-based OS, industrial protocols, various networking services and protocols, and occasional 3rd-party peripherals.
• Conduct training sessions for employees and clients on our products and solutions.

What we expect of you:

• Good communication skills, etiquette, ability and desire to help others.
• Knowledge of Computer Networking, basics of telecommunication systems, and technologies.
• Fluent in the English language.
• Higher or equivalent technical / engineering education.
• Experience working with routers is an asset.
• Capability of working in a fast-paced environment.
• Certification in CCNA or similar courses would be considered an advantage.
• Experience in technical support would be considered an advantage.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.

• Unique opportunities to grow professionally being part of a challenging and high-growth environment.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Internal sessions for knowledge sharing to achieve constant professional growth, staying close to a product that is creating a leading impact for today‘s businesses needs and success; constant support from HR professionals from the HQ and other offices.
• Payroll: a competitive salary, local Contract; benefits according to the Mexican law + additional benefits
• Internal training for continuous improvement

• Office: Lago Victoria 74 , piso 5 , Colonia Granada . C.P. 11520 CDMX. Edificio Plaza Victoria.
• Workweek: Monday to Friday, 8 AM to 5 PM, weekends free;
• Worktype: on-site;
• Tools provided: Computer equipment plus accessories
• Team building office celebrations
• Career opportunities
• Caring and Supportive team

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive base salary that will depend on your skillset and expertise in the field.

If you have questions, do not hesitate to contact our recruitment colleague Mhailing López, +584120224470 email mhailing.lopez@teltonika-iot.co

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Teltonika is a well-established, internationally operating group of companies with extensive experience in the design and production of high-quality Internet of Things devices. With a strong global presence and proven delivery capabilities, we continuously expand our portfolio, operations, and market reach, providing reliable, scalable, made-in-Europe solutions to customers worldwide. We operate in the fields of telematics, networking, telemedicine, EV charging, and security solutions – and we are continuously expanding our teams to support further growth.