Team Lead for Healthcare Account - ISTA Solutions
Ista Personnel Solutions· PH - Operations
About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description
- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
- At least 1 year BPO experience handling a US Healthcare Account
- At least 6 months TL experience
- Knowledgeable with US Healthcare Insurance
- Must be detail oriented
- Proficient in using MS Tools
- Ability to multi-task, prioritize, and manage time effectively
- Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
- Excellent verbal and written English skills
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shifts
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Frequently Asked Questions
Is the salary disclosed for the Team Lead for Healthcare Account - ISTA Solutions position at Ista Personnel Solutions?
The salary for this Team Lead for Healthcare Account - ISTA Solutions role at Ista Personnel Solutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead for Healthcare Account - ISTA Solutions position at Ista Personnel Solutions located?
This Team Lead for Healthcare Account - ISTA Solutions role at Ista Personnel Solutions is based in Mandaluyong, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead for Healthcare Account - ISTA Solutions role at Ista Personnel Solutions full-time or part-time?
This is listed as a Full time position. It is posted as a Team Lead for Healthcare Account - ISTA Solutions role in the PH - Operations department at Ista Personnel Solutions.
Which team or department does the Team Lead for Healthcare Account - ISTA Solutions at Ista Personnel Solutions belong to?
This Team Lead for Healthcare Account - ISTA Solutions position is part of the PH - Operations department at Ista Personnel Solutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Lead for Healthcare Account - ISTA Solutions position at Ista Personnel Solutions?
Click the "Apply Now" button on this page. You will be redirected to Ista Personnel Solutions's official application portal hosted on workable where you can submit your application directly.
When was the Team Lead for Healthcare Account - ISTA Solutions job at Ista Personnel Solutions posted?
This Team Lead for Healthcare Account - ISTA Solutions position at Ista Personnel Solutions was posted on Sep 10, 2025. Apply as soon as possible — early applications are often reviewed first.
Team Lead for Healthcare Account - ISTA Solutions
Ista Personnel Solutions
You'll be redirected to Ista Personnel Solutions's official application page on workable.