Authorizations CSR for US Healthcare - ISTA Solutions
Ista Personnel Solutions· PH - Operations
About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Authorizations Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
- At least 6 months BPO experience handling a Healthcare Account
- Familiar with US Healthcare Insurance
- Knowledge with Authorizations
- Good verbal & written English skills
- Ability to display empathy and patience in addressing customer concerns
- Strong problem-solving skills
- Adaptability to a changing work environment
- Ability to remain calm under pressure
- Proficiency in using computer systems & relevant software
- Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
- Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Frequently Asked Questions
Is the salary disclosed for the Authorizations CSR for US Healthcare - ISTA Solutions position at Ista Personnel Solutions?
The salary for this Authorizations CSR for US Healthcare - ISTA Solutions role at Ista Personnel Solutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Authorizations CSR for US Healthcare - ISTA Solutions position at Ista Personnel Solutions located?
This Authorizations CSR for US Healthcare - ISTA Solutions role at Ista Personnel Solutions is based in Makati, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Authorizations CSR for US Healthcare - ISTA Solutions role at Ista Personnel Solutions full-time or part-time?
This is listed as a Full time position. It is posted as a Authorizations CSR for US Healthcare - ISTA Solutions role in the PH - Operations department at Ista Personnel Solutions.
Which team or department does the Authorizations CSR for US Healthcare - ISTA Solutions at Ista Personnel Solutions belong to?
This Authorizations CSR for US Healthcare - ISTA Solutions position is part of the PH - Operations department at Ista Personnel Solutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Authorizations CSR for US Healthcare - ISTA Solutions position at Ista Personnel Solutions?
Click the "Apply Now" button on this page. You will be redirected to Ista Personnel Solutions's official application portal hosted on workable where you can submit your application directly.
When was the Authorizations CSR for US Healthcare - ISTA Solutions job at Ista Personnel Solutions posted?
This Authorizations CSR for US Healthcare - ISTA Solutions position at Ista Personnel Solutions was posted on Feb 14, 2025. Apply as soon as possible — early applications are often reviewed first.
Authorizations CSR for US Healthcare - ISTA Solutions
Ista Personnel Solutions
You'll be redirected to Ista Personnel Solutions's official application page on workable.