Customer Service Representative
farmboyinc
Full time
Customer Service Representative
Kg Talent· Metroll Minto
About this role
Customer Service Representative | Metroll Minto
Join one of Australia's leading manufacturers and suppliers of quality steel building products.
Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.
About the Role
As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from enquiry through to order fulfilment.
Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.
Key Responsibilities
- Respond to customer enquiries via phone, email and face to face interactions
- Prepare quotations and process customer orders accurately and efficiently
- Provide product information and support to customers, builders, contractors and trade partners
- Coordinate with production and logistics teams to ensure timely delivery of orders
- Manage customer records and maintain accurate data within company systems
- Resolve customer issues and enquiries in a professional and timely manner
- Build and maintain strong relationships with new and existing customers
- Assist the sales team with administrative and customer support activities
About You
- Previous experience in customer service, internal sales, administration or a similar role
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Confident using Microsoft Office and computer-based systems
- Positive attitude with a strong commitment to customer satisfaction
- Experience within manufacturing, construction, building products or industrial industries will be highly regarded
Why Join Metroll?
- Join a well-established Australian manufacturing business with a strong reputation
- Stable, full-time opportunity based in Minto
- Supportive team culture and collaborative work environment
- Ongoing training and development opportunities
- Opportunity to build a long-term career within a growing national organisation
If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.
Apply now and become part of the Metroll team.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Kg Talent?
The salary for this Customer Service Representative role at Kg Talent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Kg Talent located?
This Customer Service Representative role at Kg Talent is based in Minto, New South Wales, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Kg Talent full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Metroll Minto department at Kg Talent.
Which team or department does the Customer Service Representative at Kg Talent belong to?
This Customer Service Representative position is part of the Metroll Minto department at Kg Talent. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Kg Talent?
Click the "Apply Now" button on this page. You will be redirected to Kg Talent's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Kg Talent posted?
This Customer Service Representative position at Kg Talent was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Kg Talent
You'll be redirected to Kg Talent's official application page on workable.