Customer Service Representative
farmboyinc
Full time
Customer Service Representative
Kg Talent· Metroll Perth
About this role
Customer Service Representative | Metroll Perth
Build Relationships. Solve Problems. Deliver Great Service.
Metroll Perth is looking for a customer-focused and proactive Customer Service Representative to join our team.
As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support. This is a fantastic opportunity to join a well-established Australian manufacturing business that values teamwork, customer relationships, and continuous improvement.
About Metroll
For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.
About the Role
Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from enquiry through to delivery.
Your ability to build strong relationships and provide solutions will contribute directly to customer satisfaction and business success.
Key Responsibilities
- Manage customer enquiries via phone, email, and in person
- Process customer orders accurately and efficiently
- Prepare quotations and follow up on sales opportunities
- Provide product information and technical guidance to customers
- Build and maintain strong relationships with new and existing customers
- Coordinate with internal departments to ensure seamless order fulfilment
- Resolve customer enquiries and issues in a professional and timely manner
- Maintain accurate customer records and administration
About You
- Previous experience in customer service, internal sales, or administration
- Excellent communication and relationship-building skills
- Strong attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Positive, proactive, and solutions-focused attitude
- Strong computer skills and confidence using business systems
- Experience within manufacturing, construction, building products, or industrial industries is highly regarded but not essential
Why Join Metroll?
- Stable, full-time opportunity with a leading Australian manufacturer
- Supportive and family-friendly team culture
- Career development and progression opportunities
- Employee wellness initiatives
- Team events and social activities
- Employee discounts on selected products and services
If you enjoy helping customers, building relationships, and being part of a supportive team, we'd love to hear from you.
Apply now and join the Metroll Perth team.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Kg Talent?
The salary for this Customer Service Representative role at Kg Talent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Kg Talent located?
This Customer Service Representative role at Kg Talent is based in Kewdale, Western Australia, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Kg Talent full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Metroll Perth department at Kg Talent.
Which team or department does the Customer Service Representative at Kg Talent belong to?
This Customer Service Representative position is part of the Metroll Perth department at Kg Talent. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Kg Talent?
Click the "Apply Now" button on this page. You will be redirected to Kg Talent's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Kg Talent posted?
This Customer Service Representative position at Kg Talent was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Kg Talent
You'll be redirected to Kg Talent's official application page on workable.