Workforce Analyst Agent
sTRP3hFwZB84jWGcCVwj8H· Non-Staff
About this role
DATAMARK, Inc. is looking for a detail-oriented and analytical Workforce Management Analyst to join our team. In this crucial role, you will be responsible for analyzing workforce data, forecasting call volume, and creating staffing plans to ensure operational efficiency within our contact center.
The Workforce Management Analyst will play a key role in optimizing workforce deployment, enhancing service levels, and improving overall customer satisfaction. You will collaborate with various departments to ensure that we have the right number of agents available at the right time. .
Responsibilities
- Analyze historical call volume data and forecast future trends.
- Create and maintain staffing schedules to meet service level agreements (SLAs).
- Monitor real-time call center operations and make adjustments as necessary.
- Collaborate with management to identify areas for improvement in workforce performance.
- Generate reports to communicate workforce metrics and performance levels to stakeholders.
- Assist in the development and implementation of workforce management strategies to enhance efficiency.
- Bachelor’s degree preferred; additional years of direct experience may considered in lieu of a degree
- At least 1 year of WFM experience; 2 or more years preferred.
- Proficient in workforce management software and data analysis tools.
- Strong analytical skills with the ability to interpret and present data effectively.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and data visualization tools.
- Knowledge of contact center operations is a plus.
- All law benefits provided
- Cafeteria
- Weekly pay
- Paid training
Frequently Asked Questions
Is the salary disclosed for the Workforce Analyst Agent position at sTRP3hFwZB84jWGcCVwj8H?
The salary for this Workforce Analyst Agent role at sTRP3hFwZB84jWGcCVwj8H is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workforce Analyst Agent position at sTRP3hFwZB84jWGcCVwj8H located?
This Workforce Analyst Agent role at sTRP3hFwZB84jWGcCVwj8H is based in Ciudad Juárez, Chihuahua, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workforce Analyst Agent role at sTRP3hFwZB84jWGcCVwj8H full-time or part-time?
This is listed as a Full time position. It is posted as a Workforce Analyst Agent role in the Non-Staff department at sTRP3hFwZB84jWGcCVwj8H.
Which team or department does the Workforce Analyst Agent at sTRP3hFwZB84jWGcCVwj8H belong to?
This Workforce Analyst Agent position is part of the Non-Staff department at sTRP3hFwZB84jWGcCVwj8H. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Workforce Analyst Agent position at sTRP3hFwZB84jWGcCVwj8H?
Click the "Apply Now" button on this page. You will be redirected to sTRP3hFwZB84jWGcCVwj8H's official application portal hosted on workable where you can submit your application directly.
When was the Workforce Analyst Agent job at sTRP3hFwZB84jWGcCVwj8H posted?
This Workforce Analyst Agent position at sTRP3hFwZB84jWGcCVwj8H was posted on Dec 4, 2025. Apply as soon as possible — early applications are often reviewed first.
Workforce Analyst Agent
sTRP3hFwZB84jWGcCVwj8H
You'll be redirected to sTRP3hFwZB84jWGcCVwj8H's official application page on workable.