Back Office Supervisor

sTRP3hFwZB84jWGcCVwj8H· Mumbai
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📍 Mumbai, Maharashtra, IndiaFull time

About this role

Job Title: Back Office Supervisor

Location: Thane
Shift: Rotational Shifts
Working Days: 5 Days a Week (2 Days Off)
Job Summary: Back Office Supervisor
We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities: Back Office Supervisor
Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.
Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.
Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Proven experience in a leadership role (Team Leader/ Back Office Supervisor)
Strong organizational and multitasking skills of Back Office Supervisor
Proficient in MS Excel and report generation tools
Excellent communication and interpersonal skills
Experience in managing rotational shifts and flexible schedules
Ability to work in a fast-paced, target-driven environment

Frequently Asked Questions

Is the salary disclosed for the Back Office Supervisor position at sTRP3hFwZB84jWGcCVwj8H?
The salary for this Back Office Supervisor role at sTRP3hFwZB84jWGcCVwj8H is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Back Office Supervisor position at sTRP3hFwZB84jWGcCVwj8H located?
This Back Office Supervisor role at sTRP3hFwZB84jWGcCVwj8H is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Back Office Supervisor role at sTRP3hFwZB84jWGcCVwj8H full-time or part-time?
This is listed as a Full time position. It is posted as a Back Office Supervisor role in the Mumbai department at sTRP3hFwZB84jWGcCVwj8H.
Which team or department does the Back Office Supervisor at sTRP3hFwZB84jWGcCVwj8H belong to?
This Back Office Supervisor position is part of the Mumbai department at sTRP3hFwZB84jWGcCVwj8H. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Back Office Supervisor position at sTRP3hFwZB84jWGcCVwj8H?
Click the "Apply Now" button on this page. You will be redirected to sTRP3hFwZB84jWGcCVwj8H's official application portal hosted on workable where you can submit your application directly.
When was the Back Office Supervisor job at sTRP3hFwZB84jWGcCVwj8H posted?
This Back Office Supervisor position at sTRP3hFwZB84jWGcCVwj8H was posted on Feb 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Back Office Supervisor
sTRP3hFwZB84jWGcCVwj8H
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