Bilingual Quality Analyst Contact Center

sTRP3hFwZB84jWGcCVwj8H· Juarez
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📍 Chihuahua, Chihuahua, MexicoFull time

About this role

DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction.

In this position, the QA Analyst will be responsible for analyzing requirements, creating and executing test plans, identifying defects, and ensuring that deliverables meet specified quality standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and a deep understanding of QA methodologies and tools.

Responsibilities

  • Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures.
  • Monitors contact-center performance, working with supervisors to implement improvement plans.
  • Prepares quality reports by collecting, analyzing, and summarizing information and trends.
  • Maintains all records of QA activities, including QA-identified issues.
  • Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution.
  • Participates in periodic calibrations, as well as quarterly center evaluation programs.
  • Stay up to date with industry best practices and emerging technologies related to quality assurance.
  • High School Diploma, Bachelor’s degree or higher in Business or related field preferred
  • Experience in a QA Analyst role or similar position with a proven experience in implementing process/quality improvement tools and techniques
  • Strong knowledge of QA methodologies, tools, and processes
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Excel
  • Todas las prestaciones de ley
  • Cafeteria
  • Pago semanal
  • Capacitacion pagada

Frequently Asked Questions

Is the salary disclosed for the Bilingual Quality Analyst Contact Center position at sTRP3hFwZB84jWGcCVwj8H?
The salary for this Bilingual Quality Analyst Contact Center role at sTRP3hFwZB84jWGcCVwj8H is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Quality Analyst Contact Center position at sTRP3hFwZB84jWGcCVwj8H located?
This Bilingual Quality Analyst Contact Center role at sTRP3hFwZB84jWGcCVwj8H is based in Chihuahua, Chihuahua, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Quality Analyst Contact Center role at sTRP3hFwZB84jWGcCVwj8H full-time or part-time?
This is listed as a Full time position. It is posted as a Bilingual Quality Analyst Contact Center role in the Juarez department at sTRP3hFwZB84jWGcCVwj8H.
Which team or department does the Bilingual Quality Analyst Contact Center at sTRP3hFwZB84jWGcCVwj8H belong to?
This Bilingual Quality Analyst Contact Center position is part of the Juarez department at sTRP3hFwZB84jWGcCVwj8H. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Quality Analyst Contact Center position at sTRP3hFwZB84jWGcCVwj8H?
Click the "Apply Now" button on this page. You will be redirected to sTRP3hFwZB84jWGcCVwj8H's official application portal hosted on workable where you can submit your application directly.
When was the Bilingual Quality Analyst Contact Center job at sTRP3hFwZB84jWGcCVwj8H posted?
This Bilingual Quality Analyst Contact Center position at sTRP3hFwZB84jWGcCVwj8H was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Quality Analyst Contact Center
sTRP3hFwZB84jWGcCVwj8H
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