Bilingual Customer Service Representative

sTRP3hFwZB84jWGcCVwj8H· 311
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📍 El Paso, Texas, United StatesFull time

About this role

Bilingual Customer Service Representative

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You’ll Do:

  • Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
  • Handle service requests for public works, sanitation, code enforcement, and other essential city services.
  • Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
  • Collaborate with city departments to address and resolve community concerns.
  • Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

What We’re Looking For:

  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Proficiency with computer systems and software applications.
  • Bilingual in English and Spanish

Why Join Us?

  • Extensive Training: We set you up for success with comprehensive training.
  • Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
  • Make a Difference: Your work will directly benefit the El Paso community.
  • High School Diploma or equivalent
  • At least 1 year of experience of in a call center or 2 years customer service experience
  • Must be a U.S. Citizen
  • Fluent in English and Spanish is required (read, write, and speak).
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (PTO & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • In-house gym
  • $14.00 per hour

Frequently Asked Questions

Is the salary disclosed for the Bilingual Customer Service Representative position at sTRP3hFwZB84jWGcCVwj8H?
The salary for this Bilingual Customer Service Representative role at sTRP3hFwZB84jWGcCVwj8H is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Customer Service Representative position at sTRP3hFwZB84jWGcCVwj8H located?
This Bilingual Customer Service Representative role at sTRP3hFwZB84jWGcCVwj8H is based in El Paso, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Customer Service Representative role at sTRP3hFwZB84jWGcCVwj8H full-time or part-time?
This is listed as a Full time position. It is posted as a Bilingual Customer Service Representative role in the 311 department at sTRP3hFwZB84jWGcCVwj8H.
Which team or department does the Bilingual Customer Service Representative at sTRP3hFwZB84jWGcCVwj8H belong to?
This Bilingual Customer Service Representative position is part of the 311 department at sTRP3hFwZB84jWGcCVwj8H. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Customer Service Representative position at sTRP3hFwZB84jWGcCVwj8H?
Click the "Apply Now" button on this page. You will be redirected to sTRP3hFwZB84jWGcCVwj8H's official application portal hosted on workable where you can submit your application directly.
When was the Bilingual Customer Service Representative job at sTRP3hFwZB84jWGcCVwj8H posted?
This Bilingual Customer Service Representative position at sTRP3hFwZB84jWGcCVwj8H was posted on Mar 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Customer Service Representative
sTRP3hFwZB84jWGcCVwj8H
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You'll be redirected to sTRP3hFwZB84jWGcCVwj8H's official application page on workable.