Incident Manager

About the company:
Tangspac Consulting is a leading recruitment and consulting firm specializing in the financial services and technology sectors across Asia. With a strong presence in Singapore, Hong Kong, and China, Tangspac Consulting is committed to delivering exceptional talent solutions and strategic consulting services to its clients. The company prides itself on its deep industry knowledge, innovative approach, and dedication to fostering long-term relationships with both clients and candidates.

Job responsibilities:
- Manage and oversee the incident management process, ensuring timely resolution of incidents.
- Coordinate with cross-functional teams to identify, analyze, and resolve incidents effectively.
- Develop and implement incident management strategies and procedures to minimize impact on business operations.
- Monitor incident trends and provide insights for continuous improvement of processes.
- Prepare and present incident reports to senior management, highlighting key issues and resolutions.
- Ensure compliance with industry standards and company policies in incident management activities.
- Lead and mentor the incident management team, fostering a culture of collaboration and excellence.

Job requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in incident management or a similar role within the IT industry.
- Strong understanding of ITIL processes and best practices.
- Excellent problem-solving skills and ability to work under pressure.
- Proven leadership skills with experience in managing and developing teams.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and stakeholders.

Job benefits:
- Competitive salary package with performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Flexible working arrangements to promote work-life balance.
- Access to industry-leading tools and technologies.
- Supportive and inclusive company culture.
- Regular team-building activities and company events.