Real Estate Software Support Specialist

rexsoftwareĀ· Customer Care
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šŸ“ Brisbane, Newstead, Queensland, AustraliašŸ“ HybridFull Time

About this role

Real Estate Software Support Specialist
Join a growing SaaS company delivering real impact in the property technology space


About Rex Software
Rex Software is a leading Australian SaaS platform designed to empower real estate professionals with intuitive and innovative tools that streamline operations and drive productivity. Trusted by thousands of agencies across Australia, New Zealand, and the UK, we are passionate about creating products that make work life easier and more enjoyable for our users


The Opportunity
We are looking for a proactive and technically minded Real Estate Software Support Specialist to join our high-performing support team. If you thrive on solving complex issues, enjoy helping others, and take pride in delivering an excellent customer experience, this role is for you

As the first point of contact for our users, you will play a key role in maintaining high levels of customer satisfaction. This is not just about troubleshooting, you will be diving into user challenges, identifying root causes, and helping shape a seamless product experience


Key Responsibilities
ā€¢ Respond to customer queries via phone, email, and chat with clarity, professionalism, and empathy
ā€¢ Investigate and resolve technical issues by replicating client scenarios and identifying root causes
ā€¢ Log, manage, and monitor support tickets through to resolution
ā€¢ Escalate complex issues to internal teams when needed
ā€¢ Contribute to internal knowledge sharing and improve help guides and self-service resources
ā€¢ Capture user feedback and insights to help improve the product


About You
ā€¢ You have experience in a customer support or technical support role
ā€¢ You are curious, analytical, and love solving problems
ā€¢ You are confident communicating with customers and can explain complex ideas simply
ā€¢ You are adaptable and able to manage competing priorities with a calm and positive approach
ā€¢ Experience in real estate, property technology, or SaaS is a bonus

Frequently Asked Questions

Is the salary disclosed for the Real Estate Software Support Specialist position at rexsoftware?
The salary for this Real Estate Software Support Specialist role at rexsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real Estate Software Support Specialist position at rexsoftware located?
This Real Estate Software Support Specialist role at rexsoftware is based in Brisbane, Newstead, Queensland, Australia, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real Estate Software Support Specialist role at rexsoftware full-time or part-time?
This is listed as a Full Time position. It is posted as a Real Estate Software Support Specialist role in the Customer Care department at rexsoftware.
Which team or department does the Real Estate Software Support Specialist at rexsoftware belong to?
This Real Estate Software Support Specialist position is part of the Customer Care department at rexsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real Estate Software Support Specialist position at rexsoftware?
Click the "Apply Now" button on this page. You will be redirected to rexsoftware's official application portal hosted on bamboohr where you can submit your application directly.
When was the Real Estate Software Support Specialist job at rexsoftware posted?
This Real Estate Software Support Specialist position at rexsoftware was posted on May 31, 2026. Apply as soon as possible ā€” early applications are often reviewed first.
Real Estate Software Support Specialist
rexsoftware
Apply for this role ā†—

You'll be redirected to rexsoftware's official application page on bamboohr.