VDI Administrator

roktech· Cloud Services
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🌍 Remote📍 Remote📍 United StatesFull Time

About this role

VDI Administrator

 

 

Overview

At ROK Technologies, our sole focus is architecting, deploying and managing the ArcGIS® Enterprise suite and Desktop applications in Cloud and Hybrid environments.  ROK’s VDI Administrator is on the front lines of our client experience. You’ll be the first responder for technical issues across virtual desktop environments, cloud infrastructure, and GIS platforms—helping our clients stay operational and successful.

If you love solving problems, working directly with clients, and building deep expertise in Citrix, Azure Virtual Desktop (AVD), and AWS WorkSpaces within GIS-driven environments with a killer team, look no further.

 

 

Responsibilities

 

Own the First Response

  • Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation
  • Deliver fast, clear, and confident communication with both technical and non-technical users
  • Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service

 

 

Solve Real Problems in Cloud Environments

  • Troubleshoot issues across:
    • Citrix Virtual Apps & Desktops
    • Azure Virtual Desktop (AVD)
    • AWS WorkSpaces
  • Diagnose and resolve:
    • User access and authentication issues
    • Performance degradation and latency
    • Connectivity, VPN, and session issues
    • Profile-related problems
  • Support both ROK-managed and client-managed environments

 

Support GIS in the Cloud

  • Assist users working in Esri ArcGIS environments hosted in cloud platforms
  • Troubleshoot issues tied to:
    • GIS application performance
    • Data access and publishing
    • Integration with virtual desktop platforms
  • Partner with ROK’s specialized GIS and Enterprise teams for deeper issues

 

Keep Systems Running Smoothly

  • Monitor alerts and proactively respond to incidents across AWS and Azure
  • Support user provisioning, permissions, and environment configuration
  • Perform administrative tasks across:
    • Active Directory / EntraID Domain Services maintenance
    • Cloud infrastructure (compute, storage, networking basics)

 

Document, Improve, Repeat

  • Document issues and resolutions with clarity and consistency
  • Contribute to ROK’s internal knowledge base and runbooks
  • Identify patterns and recommend automation or process improvements

  

Collaborate with Experts

  • Escalate complex issues with strong documentation
  • Work cross-functionally with:
    • Cloud Engineering
    • Database Team
    • Enterprise GIS Team
  • Participate in on-call rotation as part of a team-first support model

 


Requirements

  • 4+ years in a technical support, help desk, or MSP environment
  • Hands-on experience with one or more:
    • Citrix Virtual Desktop
    • Azure Virtual Desktop (AVD)
    • AWS WorkSpaces
  • Strong understanding of:
    • Windows environments
    • Basic networking (DNS, VPNs, firewalls)
    • Cloud fundamentals (AWS and/or Azure)
  • Experience using ticketing systems and working within SLAs
  • A natural ability to troubleshoot, communicate, and stay organized under pressure

 

 

Great Pluses

  • Experience with Esri ArcGIS (Enterprise or Desktop)
  • Familiarity with:
    • Active Directory / EntraID
    • Remote Desktop Services (RDS) 
    • PowerShell or scripting
  • MSP experience (huge plus at ROK)
  • Certifications:
    • AWS, Azure, or Citrix


Frequently Asked Questions

Is the salary disclosed for the VDI Administrator position at roktech?
The salary for this VDI Administrator role at roktech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the VDI Administrator job at roktech remote?
Yes, this VDI Administrator position at roktech is remote, with team members based in Remote, United States. You can work from home or anywhere in the supported regions.
Is the VDI Administrator role at roktech full-time or part-time?
This is listed as a Full Time position. It is posted as a VDI Administrator role in the Cloud Services department at roktech.
Which team or department does the VDI Administrator at roktech belong to?
This VDI Administrator position is part of the Cloud Services department at roktech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VDI Administrator position at roktech?
Click the "Apply Now" button on this page. You will be redirected to roktech's official application portal hosted on bamboohr where you can submit your application directly.
When was the VDI Administrator job at roktech posted?
This VDI Administrator position at roktech was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.
VDI Administrator
roktech
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