ServiceNow Business Analyst CSM or SPM

cVzy4Zi49yLx9EZznjyX2v
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📍 Singapore, Singapore, SingaporeFull time

About this role

ServiceNow Business Analyst (CSM or SPM)

Join a high-impact transformation programme shaping citizen services through innovative ServiceNow solutions. This is a rare opportunity to drive strategic consulting, business analysis, and platform delivery across major public sector initiatives.

Key Responsibilities:
- Lead requirements workshops using design thinking methods, translating business challenges into scalable ServiceNow platform solutions.
- Drive CSM or SPM implementation projects, managing analysis, configuration, integrations, testing, and deployment successfully.
- Partner with stakeholders and technical teams to develop roadmaps that improve citizen services through digital transformation initiatives.
- Produce user stories, impact assessments, specifications, and governance documentation to support agile, product-centric delivery models.
- Ensure solutions align with architectural standards, SG Tech Stack requirements, compliance expectations, and operational readiness.

Job Requirements:
- Minimum 5 years of experience delivering digital transformation projects, including two successful ServiceNow CSM or SPM implementations.
- Strong ServiceNow functional expertise spanning configuration, workflows, integrations, automation, and enterprise SaaS solution delivery.
- Proven experience facilitating stakeholders, gathering requirements, influencing decisions, and driving complex transformation programmes successfully.
- Knowledge of cloud architecture, agile methodologies, product delivery models, and emerging technologies including AI tools.
- Candidates must have CSM or SPM experience; ITSM-only profiles and notice periods beyond two months will not be considered.

Work on meaningful nation-building projects where your ideas directly improve public service delivery outcomes. Join a collaborative environment offering cutting-edge transformation exposure, career growth, and impactful enterprise-scale programmes.

If you thrive on solving complex business challenges through ServiceNow innovation, this opportunity is built for you. Apply now to lead transformative programmes shaping the future of digital government services. For a confidential discussion, reach out to Naveen at naveen.vasudevan@Tangspac.com

Frequently Asked Questions

Is the salary disclosed for the ServiceNow Business Analyst CSM or SPM position at cVzy4Zi49yLx9EZznjyX2v?
The salary for this ServiceNow Business Analyst CSM or SPM role at cVzy4Zi49yLx9EZznjyX2v is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ServiceNow Business Analyst CSM or SPM position at cVzy4Zi49yLx9EZznjyX2v located?
This ServiceNow Business Analyst CSM or SPM role at cVzy4Zi49yLx9EZznjyX2v is based in Singapore, Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ServiceNow Business Analyst CSM or SPM role at cVzy4Zi49yLx9EZznjyX2v full-time or part-time?
This is listed as a Full time position. It is posted as a ServiceNow Business Analyst CSM or SPM role at cVzy4Zi49yLx9EZznjyX2v.
How do I apply for the ServiceNow Business Analyst CSM or SPM position at cVzy4Zi49yLx9EZznjyX2v?
Click the "Apply Now" button on this page. You will be redirected to cVzy4Zi49yLx9EZznjyX2v's official application portal hosted on workable where you can submit your application directly.
When was the ServiceNow Business Analyst CSM or SPM job at cVzy4Zi49yLx9EZznjyX2v posted?
This ServiceNow Business Analyst CSM or SPM position at cVzy4Zi49yLx9EZznjyX2v was posted on May 2, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow Business Analyst CSM or SPM
cVzy4Zi49yLx9EZznjyX2v
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