Client Success Manager- Legal Customer Services

Full job description

Corporate Immigration Attorneys is a business immigration firm that specializes in helping immigrants with extraordinary abilities apply for work sponsorship to work in the US. The majority of our clients are innovators or researchers in technology development or scientific research.

We are looking for Client Success Managers to act as a liaison and point of contact between our clients and attorneys, as well as help with the preparation, management, organization, and sending out of business immigration application documents to the United States Citizenship and Immigration Services (USCIS). Mandarin-speaking candidates are preferred as we have a large Mandarin-speaking client base.

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law, and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

• Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
• Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
• Interacting with clients and handling clients’ queries and complaints in a timely manner.
• Place USCIS service request calls.
• Handle premium processing forms.
• Answer client messages in the case management system (CMS), subject to attorney approval.
• Mail notices to clients as requested.
• Prepare cover letter and mailing duplicate RFE pkg to USCIS.
• Other Admirative duties as assigned.

• Bilingual in Mandarin Chinese
• BA or MA degree preferred.
• Excellent English writing skills.
• Strong attention to detail.
• Outstanding client service skills.
• A high degree of self-motivation and ability to work independently under tight deadlines.
• Demonstrated professional demeanor.
• Excellent multitasking and time management skills.

• Health, HSA, dental, and vision insurance.

• Long-term and short-term disability benefits.
• Optional 401(k) with company matching contributions.
• Paid time off.
• Paid holidays.