Complaints and Grievance Supervisor

saferidehealth· Member Services
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📍 Hybrid📍 San Antonio, Texas, United StatesFull Time

About this role

About the Role

SafeRide Health is seeking a Complaints & Grievances Supervisor to lead a team responsible for resolving member complaints, grievances, appeals, and provider disputes. This role plays a critical part in ensuring a high-quality member experience while maintaining compliance with client and regulatory requirements. The ideal candidate brings strong operational leadership, attention to detail, and a passion for improving processes that directly impact patient access to care. 


Job Responsibilities

Supervise daily operations of the Complaints & Grievances team, ensuring cases are handled accurately and within required timelines

Coach and support team members to drive performance across productivity, quality, and service standards

Oversee complaint, grievance, appeal, and dispute case management, ensuring proper documentation and compliance

Review and support responses for complex or escalated cases, ensuring clear and professional communication

Partner with internal teams to investigate cases and ensure timely resolution and follow-up

Analyze trends in complaints and grievances, providing insights and recommendations to leadership

Identify and implement process improvements to enhance service quality and prevent recurring issues

 

Required Qualifications:

High school diploma or equivalent

Minimum of 3 years of experience in complaints & grievances, appeals processing, or case management

Minimum of 2 years of experience in a call center or customer support environment

Experience leading, mentoring, or supervising team members

 

Preferred Qualifications

Associate’s degree or higher in a related field

Experience with Medicaid, Medicare, or NEMT guidelines

Knowledge of healthcare benefits or insurance programs

 

Benefits:

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

Career growth and development opportunities in a mission-driven organization
Competitive salary and annual bonus opportunities
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave


About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

Frequently Asked Questions

Is the salary disclosed for the Complaints and Grievance Supervisor position at saferidehealth?
The salary for this Complaints and Grievance Supervisor role at saferidehealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Complaints and Grievance Supervisor position at saferidehealth located?
This Complaints and Grievance Supervisor role at saferidehealth is based in Hybrid, San Antonio, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Complaints and Grievance Supervisor role at saferidehealth full-time or part-time?
This is listed as a Full Time position. It is posted as a Complaints and Grievance Supervisor role in the Member Services department at saferidehealth.
Which team or department does the Complaints and Grievance Supervisor at saferidehealth belong to?
This Complaints and Grievance Supervisor position is part of the Member Services department at saferidehealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Complaints and Grievance Supervisor position at saferidehealth?
Click the "Apply Now" button on this page. You will be redirected to saferidehealth's official application portal hosted on bamboohr where you can submit your application directly.
When was the Complaints and Grievance Supervisor job at saferidehealth posted?
This Complaints and Grievance Supervisor position at saferidehealth was posted on Mar 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Complaints and Grievance Supervisor
saferidehealth
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