Flemish Collections Customer Advisor
ksqQWUKydY1mnro5cYQC2Y· BPO_GRE6
About this role
Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
- Be at the forefront of the business, operating via telephone/email to support customers
- Establish positive engagement with the customers, build relationships and demonstrate fair treatment
- Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
- Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
- Provide guidance to customers on the availability of free money advice
- Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Knowledge and skills:
- Experience in customer service, contact center experience is desirable
- Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
- Service oriented and problem solving mindset
- Patience and calmness in all situations
- Ability to work both independently and as a member of a team
- Desire and energy striving for excellence and quality within the business
- Native/ Proficient Flemish skills
- English Language Skills (B2 level or above)
- 14 competitive salaries
- ·Bonus: 10%-15% on monthly gross salary
- Ticket restaurant every month: 80 €
- ·Private Medical and Accident Insurance
- Accomodation and relocation pacakage
Frequently Asked Questions
Is the salary disclosed for the Flemish Collections Customer Advisor position at ksqQWUKydY1mnro5cYQC2Y?
The salary for this Flemish Collections Customer Advisor role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Flemish Collections Customer Advisor job at ksqQWUKydY1mnro5cYQC2Y remote?
Yes, this Flemish Collections Customer Advisor position at ksqQWUKydY1mnro5cYQC2Y is remote, with team members based in Athens, Attica, Greece, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Flemish Collections Customer Advisor role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
This is listed as a Full time position. It is posted as a Flemish Collections Customer Advisor role in the BPO_GRE6 department at ksqQWUKydY1mnro5cYQC2Y.
Which team or department does the Flemish Collections Customer Advisor at ksqQWUKydY1mnro5cYQC2Y belong to?
This Flemish Collections Customer Advisor position is part of the BPO_GRE6 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Flemish Collections Customer Advisor position at ksqQWUKydY1mnro5cYQC2Y?
Click the "Apply Now" button on this page. You will be redirected to ksqQWUKydY1mnro5cYQC2Y's official application portal hosted on workable where you can submit your application directly.
When was the Flemish Collections Customer Advisor job at ksqQWUKydY1mnro5cYQC2Y posted?
This Flemish Collections Customer Advisor position at ksqQWUKydY1mnro5cYQC2Y was posted on Jun 28, 2022. Apply as soon as possible — early applications are often reviewed first.
Flemish Collections Customer Advisor
ksqQWUKydY1mnro5cYQC2Y
You'll be redirected to ksqQWUKydY1mnro5cYQC2Y's official application page on workable.