IT Helpdesk Support Specialist - French- LIS15

ksqQWUKydY1mnro5cYQC2Y· BPO_LIS15
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📍 Porto, Porto District, PortugalFull time

About this role

Join an international customer experience and support company that delivers high-quality technical assistance services to global clients.

As an IT Helpdesk Support Specialist, you will be responsible for assisting users with technical issues, troubleshooting incidents, and ensuring smooth day-to-day operations. You will act as the first point of contact for users, providing professional support and ensuring a positive customer experience.

The role offers the opportunity to work in a multilingual environment while developing your technical and customer service skills within a structured support organization.

Level 2 Support (L2)

As an L2 Support Specialist, you will manage more complex technical issues, investigate incidents in greater depth, and work closely with internal technical teams to resolve customer problems efficiently.

Previous experience in technical support, helpdesk, or IT-related roles is required.

L2 Support

  • Fluent French
  • Good English communication skills
  • Previous experience in IT Helpdesk, Technical Support, Service Desk, or similar roles
  • Strong troubleshooting and analytical skills
  • Experience working with ticketing systems is an advantage
  • Ability to manage multiple tasks and priorities
  • Customer-focused and solution-oriented approach

What We Offer

  • International work environment
  • Comprehensive onboarding and training
  • Career growth opportunities within IT Support
  • Hybrid work model after the initial onboarding period
  • Stable long-term project in Porto
  • Monday to Friday
  • 09:00 – 18:00
  • Occasional Saturday shifts between 10:00 and 20:00

Frequently Asked Questions

Is the salary disclosed for the IT Helpdesk Support Specialist - French- LIS15 position at ksqQWUKydY1mnro5cYQC2Y?
The salary for this IT Helpdesk Support Specialist - French- LIS15 role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk Support Specialist - French- LIS15 position at ksqQWUKydY1mnro5cYQC2Y located?
This IT Helpdesk Support Specialist - French- LIS15 role at ksqQWUKydY1mnro5cYQC2Y is based in Porto, Porto District, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Support Specialist - French- LIS15 role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Support Specialist - French- LIS15 role in the BPO_LIS15 department at ksqQWUKydY1mnro5cYQC2Y.
Which team or department does the IT Helpdesk Support Specialist - French- LIS15 at ksqQWUKydY1mnro5cYQC2Y belong to?
This IT Helpdesk Support Specialist - French- LIS15 position is part of the BPO_LIS15 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Support Specialist - French- LIS15 position at ksqQWUKydY1mnro5cYQC2Y?
Click the "Apply Now" button on this page. You will be redirected to ksqQWUKydY1mnro5cYQC2Y's official application portal hosted on workable where you can submit your application directly.
When was the IT Helpdesk Support Specialist - French- LIS15 job at ksqQWUKydY1mnro5cYQC2Y posted?
This IT Helpdesk Support Specialist - French- LIS15 position at ksqQWUKydY1mnro5cYQC2Y was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Support Specialist - French- LIS15
ksqQWUKydY1mnro5cYQC2Y
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