Finnish Service Desk Agent
ksqQWUKydY1mnro5cYQC2Y· BPO_LIS4
About this role
As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities :
- Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
- Coordinate regular calls with the client, for refills and upgrades to product accessories.
- Process both client-generated and internally generated service request tickets, within specified delivery times.
- Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
- Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
- Managing supply related requests: by phone, by portals, by email, or even by chat.
- Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer
- The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request
- This is a non-technical role;
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)
- Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
- Adaptable to working alongside the time zone and calendar of local stakeholders.
- Required Language Thresholds:
- English (B2 - C1: Independent User Level)
- Finnish (C2: Native-Level Fluency)
- Competitive Salary + Language Bonus
- Meal Allowance on Card
- Career Progression Opportunities
- Staff Canteen with varied food options and river-facing balcony seating
- Well-rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
Frequently Asked Questions
Is the salary disclosed for the Finnish Service Desk Agent position at ksqQWUKydY1mnro5cYQC2Y?
The salary for this Finnish Service Desk Agent role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Finnish Service Desk Agent position at ksqQWUKydY1mnro5cYQC2Y located?
This Finnish Service Desk Agent role at ksqQWUKydY1mnro5cYQC2Y is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Finnish Service Desk Agent role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
This is listed as a Full time position. It is posted as a Finnish Service Desk Agent role in the BPO_LIS4 department at ksqQWUKydY1mnro5cYQC2Y.
Which team or department does the Finnish Service Desk Agent at ksqQWUKydY1mnro5cYQC2Y belong to?
This Finnish Service Desk Agent position is part of the BPO_LIS4 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Finnish Service Desk Agent position at ksqQWUKydY1mnro5cYQC2Y?
Click the "Apply Now" button on this page. You will be redirected to ksqQWUKydY1mnro5cYQC2Y's official application portal hosted on workable where you can submit your application directly.
When was the Finnish Service Desk Agent job at ksqQWUKydY1mnro5cYQC2Y posted?
This Finnish Service Desk Agent position at ksqQWUKydY1mnro5cYQC2Y was posted on May 30, 2022. Apply as soon as possible — early applications are often reviewed first.
Finnish Service Desk Agent
ksqQWUKydY1mnro5cYQC2Y
You'll be redirected to ksqQWUKydY1mnro5cYQC2Y's official application page on workable.