Partner Manager

About OpenEd
At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 77 places OpenEd in the top .1% of technology companies.Our values aren't just words; they are non-negotiable principles that guide every decision:

• Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.
• Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.
• I Did > We Should – Action over theory; bring experiments, not just opinions.
• Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.
• Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.
• Fast AND World Class – Speed doesn’t compromise quality.
• Strong Opinions, Weakly Held – Advocate passionately, adjust readily.
• Make Others Famous – Elevate your colleagues, partners, and community.

About the Role: Join our Partnerships team as the primary architect of strategic relationships that drive mutual business success. You'll build, manage, and grow partnerships while ensuring seamless operations for school districts and families navigating open education. This role combines relationship management with operational excellence, requiring you to balance partner needs with student success outcomes.

Your Immediate Impact: 

• Partner Relationship Management: Serve as the primary point of contact for strategic partners, fostering long-term relationships and identifying growth opportunities
• Student Records & Compliance: Maintain accurate student records (enrollment, attendance, grades) while ensuring full compliance with state/federal regulations including FERPA
• Enrollment Operations: Coordinate seamless student enrollment and registration processes, including new enrollments, transfers, and withdrawals
• Data Management & Reporting: Generate weekly, monthly, and yearly reports for internal and external needs while preparing documentation for state and district audits

Success Metrics: 

• Partner NPS Score (pNPS) of 80 or better (measured quarterly)
• Timely and accurate completion of enrollment processes and student record updates
• 100% Minimum VIable Compliance with state and federal educational regulations and audit requirements
• Successful resolution or escalation of partner conflicts and policy alignment issues
• Quality and timeliness of reporting deliverables
• Data integrity scores and audit results

Who You Are:

• Communication Expert: Excellent interpersonal skills with ability to build trust across diverse stakeholders
• Problem-Solver: Leads with solution-oriented thinking and welcomes creative, out-of-the-box approaches
• Collaboration Champion: Works independently while seamlessly collaborating with cross-functional teams
• Education Advocate: Strong understanding that every child is unique and benefits from individualized learning
• Tech-Savvy: Proficient with CRM systems, student information systems, and Google Workspace tools
• Detail-Oriented: Experience with educational regulations, compliance requirements, and data management
• Ownership Mindset: Handles nuance with extreme ownership and accountability

This Role Will Excite You IF:

• You're passionate about open education and believe in giving families choice in their learning journey
• You thrive in a role that combines relationship building with operational excellence
• You enjoy working with school administrators and education professionals
• You're energized by solving complex problems that directly impact student success
• You want to be part of a mission-driven team opening the world for every learner

Team & Autonomy: This role offers significant autonomy in managing partner relationships and operational processes while being supported by a collaborative team environment. You'll work closely with school district administrators and internal OpenEd divisions, with the flexibility to optimize workflows and develop innovative solutions. 

Reporting Line: This position reports to Grant Hewitt, VP of Partnerships.

Company Benefits:

• Competitive salary and 401k plan + company matching opportunities.
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours. Monthly tech subsidy provided.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

OpenEd participates in E-Verify.