Dutch Customer Specialist - Lisbon
ksqQWUKydY1mnro5cYQC2Y· TECH_PT4
About this role
Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* :
- Attend customer calls, emails, chat.
- Attend customer requests such as :
- Request for a price quotation.
- Checking product availability for a certain point in time.
- Checking order status.
- Request for information about account status and outstanding payments.
- Request an account statement, a copy of an invoice or delivery document.
- Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- Report out daily performance and update all performance logs.
Soft Skills
- Excellent communication abilities.
- Good listening and comprehension abilities.
- Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
- Good interpersonal and issue resolution skills.
- Strong collaboration and coordination skills.
Qualification and Experience
- Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting.
- 3-4 Years of relevant experience.
- Required Language Thresholds
- Dutch: (Minimum C1 or Native-Level Fluency).
- English: (B2-Independent User Level).
Domain Experience
- Having Knowledge on O2C.
- Having experience in Invoice management , Order Management, Collections and Dispute resolution.
- Having experience in handling customer calls/O2C Helpdesk/emails .
- Having good exposure on Helpdesk metrics.
Technical Application
- Experience with SAP (including invoicing, contracts, workflows).
- Preferable: Seibel CRM.
- Good MS Office skills.
- Competitive Salary
- Career Progression Opportunities.
- Well rounded Health and Life Insurance Packages.
- On-site gym: includes indoor pool access, fitness classes, and a football pitch.
- Staff Canteen with varied food options and river-facing balcony seating.
- Temporary work from home solution - Equipment provided
*more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)
Frequently Asked Questions
Is the salary disclosed for the Dutch Customer Specialist - Lisbon position at ksqQWUKydY1mnro5cYQC2Y?
The salary for this Dutch Customer Specialist - Lisbon role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dutch Customer Specialist - Lisbon position at ksqQWUKydY1mnro5cYQC2Y located?
This Dutch Customer Specialist - Lisbon role at ksqQWUKydY1mnro5cYQC2Y is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dutch Customer Specialist - Lisbon role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Customer Specialist - Lisbon role in the TECH_PT4 department at ksqQWUKydY1mnro5cYQC2Y.
Which team or department does the Dutch Customer Specialist - Lisbon at ksqQWUKydY1mnro5cYQC2Y belong to?
This Dutch Customer Specialist - Lisbon position is part of the TECH_PT4 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Customer Specialist - Lisbon position at ksqQWUKydY1mnro5cYQC2Y?
Click the "Apply Now" button on this page. You will be redirected to ksqQWUKydY1mnro5cYQC2Y's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Customer Specialist - Lisbon job at ksqQWUKydY1mnro5cYQC2Y posted?
This Dutch Customer Specialist - Lisbon position at ksqQWUKydY1mnro5cYQC2Y was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
Dutch Customer Specialist - Lisbon
ksqQWUKydY1mnro5cYQC2Y
You'll be redirected to ksqQWUKydY1mnro5cYQC2Y's official application page on workable.