Czech Client Advisor - Lisbon, Portugal

ksqQWUKydY1mnro5cYQC2Y· BPO_LIS4
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📍 Lisbon, Lisbon, PortugalFull time

About this role

Our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.


The role:

As a Client Advisor you will be the first point of contact for customer support inquiries for our Czech Speaking customers.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.


Responsibilities:


  • Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
  • Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
  • Managing supply related requests: by phone, by email, or even by chat.
  • This is a non-technical role;
  • Provide clear information about products and service;
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service
  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable - not mandatory)
  • Adaptable to working alongside the time zone and calendar of local stakeholders.
  • Required Language Thresholds:
    • English (B2 - C1: Independent User Level)
    • Czech (C2: Native-Level Fluency)
    • Competitive Salary
    • 12 months renewable contract (Permanent after 2 years)
    • Career Progression Opportunities
    • Health Insurance Package
    • Relocation Package and Accommodation provided (optional) from the company*


    *(for candidates coming from abroad)

    Frequently Asked Questions

    Is the salary disclosed for the Czech Client Advisor - Lisbon, Portugal position at ksqQWUKydY1mnro5cYQC2Y?
    The salary for this Czech Client Advisor - Lisbon, Portugal role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Czech Client Advisor - Lisbon, Portugal position at ksqQWUKydY1mnro5cYQC2Y located?
    This Czech Client Advisor - Lisbon, Portugal role at ksqQWUKydY1mnro5cYQC2Y is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Czech Client Advisor - Lisbon, Portugal role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
    This is listed as a Full time position. It is posted as a Czech Client Advisor - Lisbon, Portugal role in the BPO_LIS4 department at ksqQWUKydY1mnro5cYQC2Y.
    Which team or department does the Czech Client Advisor - Lisbon, Portugal at ksqQWUKydY1mnro5cYQC2Y belong to?
    This Czech Client Advisor - Lisbon, Portugal position is part of the BPO_LIS4 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Czech Client Advisor - Lisbon, Portugal position at ksqQWUKydY1mnro5cYQC2Y?
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    When was the Czech Client Advisor - Lisbon, Portugal job at ksqQWUKydY1mnro5cYQC2Y posted?
    This Czech Client Advisor - Lisbon, Portugal position at ksqQWUKydY1mnro5cYQC2Y was posted on Jul 28, 2021. Apply as soon as possible — early applications are often reviewed first.
    Czech Client Advisor - Lisbon, Portugal
    ksqQWUKydY1mnro5cYQC2Y
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