Greek Quality Analyst - LIS2
ksqQWUKydY1mnro5cYQC2Y· BPO_LIS2
About this role
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.
You will be responsible for assuring the quality of this team, performing audits on the team’s tickets, figuring out weak points in the support given to customers and mentoring the team to improve their overall quality.
Responsibilities
- Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
- As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
- Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy
- Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
- Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
- Mentors’ agents on the use of quality tools and systems
- Develops process documentation and aggregates feedback about the functionality of quality tools
- Fluency in Greek (at least C2 level, ideally native)
- B2 level of English
- Availability to work in shifts and weekends
- Excellent communication (verbal and written) and interpersonal skills
- Quick learner and adaptable to learn new processes, concepts, and skills
- Excellent organizational and time management skills
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
- Have a neutral mindset to alternative video content that needs classification
- The pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and a clear career path
- Training & development opportunities
- Competitive salary & relocation allowance*
- Relocation applicable only for international candidates joining us from abroad.
Employee Status : Full-Time Employee
Frequently Asked Questions
Is the salary disclosed for the Greek Quality Analyst - LIS2 position at ksqQWUKydY1mnro5cYQC2Y?
The salary for this Greek Quality Analyst - LIS2 role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Greek Quality Analyst - LIS2 position at ksqQWUKydY1mnro5cYQC2Y located?
This Greek Quality Analyst - LIS2 role at ksqQWUKydY1mnro5cYQC2Y is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Greek Quality Analyst - LIS2 role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
This is listed as a Full time position. It is posted as a Greek Quality Analyst - LIS2 role in the BPO_LIS2 department at ksqQWUKydY1mnro5cYQC2Y.
Which team or department does the Greek Quality Analyst - LIS2 at ksqQWUKydY1mnro5cYQC2Y belong to?
This Greek Quality Analyst - LIS2 position is part of the BPO_LIS2 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Greek Quality Analyst - LIS2 position at ksqQWUKydY1mnro5cYQC2Y?
Click the "Apply Now" button on this page. You will be redirected to ksqQWUKydY1mnro5cYQC2Y's official application portal hosted on workable where you can submit your application directly.
When was the Greek Quality Analyst - LIS2 job at ksqQWUKydY1mnro5cYQC2Y posted?
This Greek Quality Analyst - LIS2 position at ksqQWUKydY1mnro5cYQC2Y was posted on Apr 5, 2023. Apply as soon as possible — early applications are often reviewed first.
Greek Quality Analyst - LIS2
ksqQWUKydY1mnro5cYQC2Y
You'll be redirected to ksqQWUKydY1mnro5cYQC2Y's official application page on workable.