Back Office Agent - Fluent in German - POR2

ksqQWUKydY1mnro5cYQC2Y· BPO_POR2
Apply Now ↗
📍 Porto, Porto District, PortugalFull time

About this role

This Team based in Porto city was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.

Today German and Italian are our main markets but We have already started the operation in Spain, Portugal and Check Republic and We intend to open England, Sweden and more, until 2025.

Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management request for multiple products depending on the country and partner, all from the same platform and location.

YOUR FUTURE MISSION IN THE TEAM

  • Management of vehicle repair requests in accordance with the contractual coverage
  • Examination of the admissibility of applications
  • Contact by phone all  required departments 
  • Analysis of the applications and examination of insurability and financial risk to support decision-making in accordance with the procedures and delegation rules
  • Communication of decisions to customers and/or business partners
  • Ensuring the administrative management of all prepared processes

AS OUR NEW BACK OFFICE AGENT, YOU MUST HAVE:

  • Education or university degree in: Business Administration/Business Management; Insurance or banking; Public administration
  • Automotive knowledge is a plus
  • Good knowledge of the IT tools and applications used by the team as per the job requirements
  • Good communication skills, both verbal and written
  • Continuous pursuit of customer satisfaction
  • Striving for very high quality results
  • German fluent
  • Good written English

Besides our attractive salary, you will benefit :

  • Meals allowance
  • Transportation allowance
  • Child allowance
  • Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
  • Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees 
  • Continuous development and career growth opportunities on a local and global level
  • And much more…

Frequently Asked Questions

Is the salary disclosed for the Back Office Agent - Fluent in German - POR2 position at ksqQWUKydY1mnro5cYQC2Y?
The salary for this Back Office Agent - Fluent in German - POR2 role at ksqQWUKydY1mnro5cYQC2Y is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Back Office Agent - Fluent in German - POR2 position at ksqQWUKydY1mnro5cYQC2Y located?
This Back Office Agent - Fluent in German - POR2 role at ksqQWUKydY1mnro5cYQC2Y is based in Porto, Porto District, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Back Office Agent - Fluent in German - POR2 role at ksqQWUKydY1mnro5cYQC2Y full-time or part-time?
This is listed as a Full time position. It is posted as a Back Office Agent - Fluent in German - POR2 role in the BPO_POR2 department at ksqQWUKydY1mnro5cYQC2Y.
Which team or department does the Back Office Agent - Fluent in German - POR2 at ksqQWUKydY1mnro5cYQC2Y belong to?
This Back Office Agent - Fluent in German - POR2 position is part of the BPO_POR2 department at ksqQWUKydY1mnro5cYQC2Y. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Back Office Agent - Fluent in German - POR2 position at ksqQWUKydY1mnro5cYQC2Y?
Click the "Apply Now" button on this page. You will be redirected to ksqQWUKydY1mnro5cYQC2Y's official application portal hosted on workable where you can submit your application directly.
When was the Back Office Agent - Fluent in German - POR2 job at ksqQWUKydY1mnro5cYQC2Y posted?
This Back Office Agent - Fluent in German - POR2 position at ksqQWUKydY1mnro5cYQC2Y was posted on Jun 23, 2025. Apply as soon as possible — early applications are often reviewed first.
Back Office Agent - Fluent in German - POR2
ksqQWUKydY1mnro5cYQC2Y
Apply for this role ↗

You'll be redirected to ksqQWUKydY1mnro5cYQC2Y's official application page on workable.