Collections Coordinator

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

Collections Coordinator

Department: Accounting/Finance

Location: Silver City, Pasig (Hybrid)

About the Role:

The Collections Coordinator is responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices, and maintaining strong relationships with clients. This role is critical in supporting the financial health of the organization by minimizing overdue accounts while delivering professional, client-focused communication. The Collections Coordinator will work closely with the Finance and Accounting team to monitor receivables, resolve billing disputes, and contribute to accurate financial reporting.

Key Responsibilities:

Accounts Receivable Management

• Monitor and manage client accounts to ensure timely payment of invoices
• Send payment reminders, follow-up emails, and make calls to clients as required
• Resolve billing disputes and investigate reasons for delayed payments
• Document all collection activity and maintain accurate records of client interactions
• Collaborate with internal teams (Sales, Operations, Finance) to resolve discrepancies and escalate issues as needed

Reporting & Analysis

• Generate weekly and monthly AR aging reports
• Track collection metrics such as days sales outstanding (DSO), overdue accounts, and collection effectiveness
• Provide analysis and recommendations to management regarding high-risk accounts or recurring payment issues
• Support month-end close by ensuring accurate account balances and reporting AR adjustments

Compliance & Customer Relations

• Maintain compliance with internal policies, company procedures, and applicable laws
• Represent the company professionally in all client interactions
• Support customer satisfaction while enforcing payment terms

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 2–4 years of experience in accounts receivable, collections, or related finance role
• Strong understanding of accounting principles, AR processes, and invoice management
• Proficiency in MS Excel (pivot tables, lookups) and MS Office suite; experience with accounting software (e.g., NetSuite) preferred
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• High attention to detail and accuracy
• Willingness to work on a hybrid set-up and on a night shift schedule in Silver City, Pasig City
  

Competencies:

• Communication Skills – Able to communicate clearly, professionally, and persuasively with clients and internal teams
• Analytical Thinking – Identifies trends, discrepancies, and potential risks in AR data
• Problem Solving – Resolves billing disputes and delinquent accounts efficiently
• Attention to Detail – Ensures accuracy in account records, reports, and client correspondence
• Time Management & Organization – Prioritizes accounts and tasks effectively to meet deadlines
• Adaptability – Adjusts to changing business needs and client requirements
• Teamwork & Collaboration – Works effectively within the Finance team and across departments

Success Factors:

• Timely Collections
• Clean AR aging and reduced overdue balances
• Billing Dispute Resolution
• Clear and accurate reporting
• Strong communication with customers, improved processes and fewer recurring errors
• Audit compliance