Sales Support Supervisor

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

Sales Support Supervisor

Location: Silver City, Pasig, Metro Manila (Hybrid)

About the Role:

The Sales Support Supervisor helps oversee the daily business operations to ensure efficiency, quality, and profitability across the back-office support teams. This role is responsible for streamlining processes, managing resources, driving performance metrics, and supporting team members in achieving operational and strategic goals. The ideal candidate has strong people leadership, problem-solving, and process optimization skills, with experience managing cross-functional teams in a fast-paced environment.

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Key Responsibilities

Operational Leadership

• Lead daily operations and ensure smooth workflow across all departments.
• Turn company goals into clear plans and measurable results.
• Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable.
• Spot potential issues early and design practical solutions to keep teams efficient and adaptable.
• Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes.

People & Performance Management

• Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally.
• Build a supportive, inclusive culture that values different thinking styles and strengths.
• Hold regular performance reviews and development talks, offering clear feedback and guidance.
• Encourage a culture of ownership, accountability, and continuous improvement.
• Work with HR and leadership to assess staffing needs, plan for future roles, and maintain strong team engagement.

Planning & Execution

• Support leadership in planning and achieving monthly, quarterly, and yearly business goals.
• Manage project timelines, priorities, and resources to deliver results on time and at a high quality.
• Oversee cross-functional projects to improve order flow, forecasting accuracy, and customer satisfaction.
• Ensure all processes follow company standards and compliance requirements.
• Use both structured and neurodivergent problem-solving to spot patterns, improve workflows, and support better decision-making.

Reporting & Continuous Improvement

• Track and analyze key operational metrics to support decisions and find areas for improvement.
• Prepare weekly and monthly operations reports for leadership.
• Lead root cause analysis and improvement projects using data insights, automation, and creative problem-solving.
• Work with cross-functional teams to build systems and feedback loops that support better forecasting, workflow efficiency, and customer experience.
• Promote innovation and adaptability by encouraging teams to test, improve, and adopt better ways of working.

Competencies & Work Style

• Strong analytical and system-thinking skills with attention to detail.
• Able to manage multiple priorities in fast-paced or time-sensitive environments.
• Skilled in structured problem-solving and using neurodivergent perspectives to find unique solutions.
• Highly organized, data-driven, and process-focused, with a steady approach to improvement.
• Clear communicator who can turn complex issues into simple, actionable steps.
• Supports an inclusive environment that values different thinking styles and collaborative problem-solving.

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Qualifications

• Minimum 5 years of experience in sales operations and order management, with a solid understanding of the full sales cycle

• Proven experience leading teams and managing operations
• Strong analytical and problem-solving skills; proficiency with data and process analysis tools
• Excellent communication, stakeholder management, and organizational skills
• Working knowledge of project management methodologies is a plus

• Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig

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The Leadership Edge You Bring

• Strategic Vision: You think beyond campaigns—you shape brand trajectories.
• Customer-Centric Mindset: You deeply understand the people you market to.
• Data-Driven Decision-Making & Execution: You back creative instincts with measurable results.

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Key Competencies

• Strategic and analytical thinking
• Process orientation and operational discipline
• Leadership and team motivation
• Decision-making under pressure
• Continuous improvement mindset

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Metrics for Success

• Operational efficiency targets met
• Achievement of team and department KPIs
• Reduction in process defects or escalation rates
• Employee engagement and retention scores
• On-time delivery of key operational initiatives