Customer Support Agent
Deblock· Operations
About this role
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to joing us in our office in Porto. Interested?
What You’ll Do
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Escalate cases when needed to FinCrime, Tech, or Product teams
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to a continuously improving knowledge base
- Represent the voice of the customer internally, helping shape future improvements
What We’re Looking For
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work in Portugal
- In office presence in the center of Porto (Baixa)
- Above market rate salary for junior roles
- Health insurance with dental coverage
- Meal allowance
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
- Real career development opportunities: you grow as we grow
Frequently Asked Questions
Is the salary disclosed for the Customer Support Agent position at Deblock?
The salary for this Customer Support Agent role at Deblock is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Agent position at Deblock located?
This Customer Support Agent role at Deblock is based in Porto, Porto District, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Agent role at Deblock full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Agent role in the Operations department at Deblock.
Which team or department does the Customer Support Agent at Deblock belong to?
This Customer Support Agent position is part of the Operations department at Deblock. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Agent position at Deblock?
Click the "Apply Now" button on this page. You will be redirected to Deblock's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Agent job at Deblock posted?
This Customer Support Agent position at Deblock was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Agent
Deblock
You'll be redirected to Deblock's official application page on workable.