Bonus Team Agent

Join Novibet as Bonus Team Agent!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for sports and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Bonus Team Agent at Novibet, you'll be responsible for planning, launching, and monitoring marketing campaigns and promotions across Sportsbook and Casino. You will coordinate with internal teams, manage customer queries related to bonuses, and ensure smooth and timely campaign execution.

What you will work on

• Deal directly & manage effectively all customer queries regarding promotions & bonuses
• Handle complaints and provide solutions related to bonuses
• Monitor and evaluate the activity of customers
• Provide accurate information regarding company's promotions
• Handle daily promotions for both Online Sportsbook and Casino
• Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
• Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc.

What you bring

• Prior experience in a similar role or customer support department within the industry will be a plus
• Experience in using CRM tools/ campaigns
• Passion about sports and excellent knowledge of online gaming products
• Excellent communication and a team working spirit
• Fluency in both English and Greek language
• Flexibility to work on shift rotation 24/7

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance:  Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable  workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.