Community Manager

THE ROLE

We are looking for a sharp, proactive Community Manager to own how OQtima is perceived, talked about, and trusted across every online channel our traders inhabit.

This is not primarily a content role. This is a reputation role.

You will be our early-warning system, our rapid-responder, and our reputation architect — monitoring what is being said about OQtima in real time across social media, review platforms, trading forums, and community spaces, and acting decisively to protect, defend, and strengthen our standing.

In a regulated financial services environment, reputation is not a soft metric. It is a business-critical asset. A single viral complaint, a misrepresented claim, or an unaddressed negative review thread can cost us traders, regulatory standing, and market trust. You will make sure that never happens on your watch.

KEY RESPONSABILITIES 

Reputation Management

• Monitor OQtima's reputation continuously across social media, review sites (Trustpilot, Google, Reddit, Forex Peace Army, and similar), trading forums, Discord servers, Telegram groups, and any space where traders discuss brokers
• Identify and triage reputation risks early: complaints gaining traction, misinformation spreading, negative sentiment spikes, or coordinated criticism — and escalate or respond before issues compound
• Lead the response strategy for complaints, negative reviews, and public criticism, ensuring responses are timely, professional, empathetic, and compliant — turning friction into demonstrated trustworthiness
• Track brand sentiment over time using social listening tools and produce regular reputation health reports with clear trend analysis and recommended actions
• Manage crisis escalation protocols: know when to respond publicly, when to take conversations private, and when to escalate internally to legal, compliance, or senior leadership
• Counter misinformation and false claims about OQtima in a factual, measured, and brand-safe manner
• Maintain a structured complaints and reputation log, identifying recurring themes and feeding them back to Product, Support, and Marketing to address root causes

Community Management

• Manage day-to-day activity across OQtima's communities on Instagram, Discord, X, Telegram, and other relevant platforms
• Respond to comments, messages, and community questions in line with brand tone of voice, communication guidelines, and regulatory requirements
• Moderate discussions to maintain a positive, active, and brand-safe environment — escalating where required
• Create, schedule, and publish engaging content including posts, updates, campaigns, and educational content that reinforces trust and credibility
• Grow community presence through organic engagement, partnerships, and audience-building strategies
• Support product launches, campaigns, webinars, and promotions through community activation
• Work closely with Marketing, Design, Compliance, and Product teams to align messaging

Compliance & Regulatory Awareness

• Ensure all community activity, responses, promotions, and campaigns adhere to regulatory requirements across jurisdictions — including correct use of risk warnings and compliant financial communication standards
• Apply particular care in reputation responses to avoid language that could create regulatory exposure

Reporting & Insights

• Track and report on reputation metrics, sentiment trends, follower growth, engagement, reach, and escalation volumes
• Leverage AI tools and automation for social listening, scheduling, moderation, and reporting to work efficiently at scale
• Surface community feedback and emerging trader concerns to relevant internal teams

REQUIREMENTS

• Previous experience in Community Management or Social Media in a regulated or high-scrutiny industry (financial services, fintech, crypto, or similar strongly preferred)
• Demonstrable experience in online reputation management — including handling complaints, reviews, and public-facing brand crises
• Strong understanding of how reputation builds and breaks online — and how to respond with speed and precision under pressure
• Excellent written communication in English: clear, credible, and adaptable in tone across professional and community contexts
• Familiarity with social listening tools and review platform management
• Working knowledge of compliance and regulatory communication standards in financial services — understanding what can and cannot be said as a regulated broker
• Familiarity with AI tools (such as ChatGPT, Claude, or similar) for content creation, automation, and workflow efficiency
• Knowledge of finance, trading, or financial markets is highly valued

WHO WE ARE LOOKING FOR

Someone who reads the room before the room catches fire.

You are not reactive — you are anticipatory. You have your finger on the pulse of what traders are saying about OQtima and about the industry, and you move fast when something needs addressing. You understand that in financial services, trust is everything, and a poorly handled complaint thread or an ignored review is a missed opportunity to demonstrate exactly who OQtima is.

You are measured and professional under pressure. You do not escalate emotion — you de-escalate situations. You know when to respond publicly, when to move privately, and when to involve others.

And you are genuinely hands-on: you can manage the day-to-day community and content responsibilities while never taking your eye off the reputation picture.