Crisis Hotline and Ticketing Operator - Contract Basis (MY)
Thoughtfull™ World· Clinical
About this role
About ThoughtFull:
ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.
ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!
Responsibilities:
(Professional training will be provided)
- Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
- Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
- Provide accurate and up-to-date information to callers/individuals accordingly.
- Refer callers/individuals to appropriate resources when needed.
- Collect accurate data about calls and callers with proper record keeping.
- Monitor and manage the company’s ticketing platform, ensuring timely handling of app bugs and support requests.
- Supported by the in-house clinical team in administrative processes and psychological case management.
- Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app]
- Flexible working locations, you can be based anywhere.
- Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
- Preferably a licensed or registered mental health professional with experience in crisis management hotlines.
- Fluent in English, Malay, Mandarin and Cantonese.
- Must be punctual, reliable and able to work varying shifts.
- Have sufficient digital and computer literacy and a meticulous record keeper.
- Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality;
- Open to learning; committed and motivated to learn and improve.
- Fresh graduates are encouraged to apply.
- Opportunity to make a positive impact and save lives
- Work in a leading mental health tech company in SEA
- Partner with us to make mental healthcare accessible to all
Frequently Asked Questions
Is the salary disclosed for the Crisis Hotline and Ticketing Operator - Contract Basis (MY) position at Thoughtfull™ World?
The salary for this Crisis Hotline and Ticketing Operator - Contract Basis (MY) role at Thoughtfull™ World is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Crisis Hotline and Ticketing Operator - Contract Basis (MY) job at Thoughtfull™ World remote?
Yes, this Crisis Hotline and Ticketing Operator - Contract Basis (MY) position at Thoughtfull™ World is remote, with team members based in Federal Territory of Kuala Lumpur, Malaysia, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Crisis Hotline and Ticketing Operator - Contract Basis (MY) role at Thoughtfull™ World full-time or part-time?
This is listed as a Contract position. It is posted as a Crisis Hotline and Ticketing Operator - Contract Basis (MY) role in the Clinical department at Thoughtfull™ World.
Which team or department does the Crisis Hotline and Ticketing Operator - Contract Basis (MY) at Thoughtfull™ World belong to?
This Crisis Hotline and Ticketing Operator - Contract Basis (MY) position is part of the Clinical department at Thoughtfull™ World. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Crisis Hotline and Ticketing Operator - Contract Basis (MY) position at Thoughtfull™ World?
Click the "Apply Now" button on this page. You will be redirected to Thoughtfull™ World's official application portal hosted on workable where you can submit your application directly.
When was the Crisis Hotline and Ticketing Operator - Contract Basis (MY) job at Thoughtfull™ World posted?
This Crisis Hotline and Ticketing Operator - Contract Basis (MY) position at Thoughtfull™ World was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Crisis Hotline and Ticketing Operator - Contract Basis (MY)
Thoughtfull™ World
You'll be redirected to Thoughtfull™ World's official application page on workable.