Account Manager
aDWSRg9smKoHu3GYFnXU9H· Customer success
About this role
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.
We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.
Responsibilities:
- Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
- Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
- Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
- Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.
- Professional experience in a fintech, SaaS, or payment services company.
- Proven experience in Customer Success, Account Management, or Customer Operations.
- Strong interpersonal and communication skills, with the ability to build rapport with clients.
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
- Experience in a fast-paced environment, with the ability to manage multiple priorities.
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
- Flexible across time zones to support a global team.
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
Frequently Asked Questions
Is the salary disclosed for the Account Manager position at aDWSRg9smKoHu3GYFnXU9H?
The salary for this Account Manager role at aDWSRg9smKoHu3GYFnXU9H is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Manager position at aDWSRg9smKoHu3GYFnXU9H located?
This Account Manager role at aDWSRg9smKoHu3GYFnXU9H is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Account Manager role at aDWSRg9smKoHu3GYFnXU9H full-time or part-time?
This is listed as a Full time position. It is posted as a Account Manager role in the Customer success department at aDWSRg9smKoHu3GYFnXU9H.
Which team or department does the Account Manager at aDWSRg9smKoHu3GYFnXU9H belong to?
This Account Manager position is part of the Customer success department at aDWSRg9smKoHu3GYFnXU9H. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager position at aDWSRg9smKoHu3GYFnXU9H?
Click the "Apply Now" button on this page. You will be redirected to aDWSRg9smKoHu3GYFnXU9H's official application portal hosted on workable where you can submit your application directly.
When was the Account Manager job at aDWSRg9smKoHu3GYFnXU9H posted?
This Account Manager position at aDWSRg9smKoHu3GYFnXU9H was posted on Jan 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager
aDWSRg9smKoHu3GYFnXU9H
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