Customer Operation Manager
aDWSRg9smKoHu3GYFnXU9H· Operations
About this role
About Kody:
Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.
Position Overview:
We are seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.
Key Responsibilities:
- Serve as the main point of contact for customer inquiries and issues, providing timely and effective solutions.
- Manage onboarding processes, guiding clients through setup and technical implementations.
- Conduct training sessions and develop educational materials to empower customers.
- Maintain detailed documentation of customer interactions and operational workflows.
- Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.
- Ensure compliance with relevant regulations and company policies.
- Analyze customer feedback and trends to recommend improvements and innovations.
- Build and nurture strong relationships with clients to foster loyalty and growth.
Requirements:
- Proven experience in customer operations, client success, account management, or related roles in fintech or payment processing.
- Excellent communication and interpersonal skills capable of building rapport with diverse clients and internal teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to manage multiple priorities in a fast-paced and dynamic environment.
- Familiarity with CRM tools such as HubSpot and communication platforms like Intercom.
- Proficiency in Microsoft Office or Google Workspace.
- Willingness to collaborate across different time zones and cultural contexts.
- Passion for delivering exceptional customer service and continuous improvement.
Be part of a forward-thinking, innovative fintech team!
- Access to HKD10,000 per year for Learning and Development.
- Comprehensive health insurance (medical and dental).
- Team social events and team building opportunities.
- A new office space in Admiralty (close to the MTR).
- Opportunities for career growth in both customer operations and customer success globally.
- A collaborative, inclusive environment where your contributions are recognised and valued.
Equal Opportunity Employer:
Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.
- Health Insurance (Medical and Dental)
- Work in our new office space in Admiralty
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
- Competitive Performance Bonus
Frequently Asked Questions
Is the salary disclosed for the Customer Operation Manager position at aDWSRg9smKoHu3GYFnXU9H?
The salary for this Customer Operation Manager role at aDWSRg9smKoHu3GYFnXU9H is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Operation Manager position at aDWSRg9smKoHu3GYFnXU9H located?
This Customer Operation Manager role at aDWSRg9smKoHu3GYFnXU9H is based in Hong Kong, Hong Kong, Hong Kong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Operation Manager role at aDWSRg9smKoHu3GYFnXU9H full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Operation Manager role in the Operations department at aDWSRg9smKoHu3GYFnXU9H.
Which team or department does the Customer Operation Manager at aDWSRg9smKoHu3GYFnXU9H belong to?
This Customer Operation Manager position is part of the Operations department at aDWSRg9smKoHu3GYFnXU9H. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operation Manager position at aDWSRg9smKoHu3GYFnXU9H?
Click the "Apply Now" button on this page. You will be redirected to aDWSRg9smKoHu3GYFnXU9H's official application portal hosted on workable where you can submit your application directly.
When was the Customer Operation Manager job at aDWSRg9smKoHu3GYFnXU9H posted?
This Customer Operation Manager position at aDWSRg9smKoHu3GYFnXU9H was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operation Manager
aDWSRg9smKoHu3GYFnXU9H
You'll be redirected to aDWSRg9smKoHu3GYFnXU9H's official application page on workable.