Accounts Receivable - Collections

We are hiring a process-driven A/R Collections Specialist to manage the full delinquency lifecycle across a portfolio of accounts.

This role owns execution from initial delinquency tracking → lien preparation → legal referral → payment posting, ensuring every account is handled accurately, consistently, and within defined timelines.

This is not a reactive role. It requires structured execution, daily follow-through, and strict documentation discipline.

If you are someone who:

• Tracks every account without gaps
• Follows process without shortcuts
• Communicates clearly and professionally
• Works consistently under defined workflows

You will perform well in this role.

Core Responsibilities

Collection Reporting & Portfolio Management

• Maintain accurate collection reports across assigned accounts
• Execute full delinquency workflows within the system
• Perform daily review of delinquency modules and close resolved accounts
• Monitor active payment plans and ensure compliance
• Maintain updated tracking logs with process milestones

Lien Processing

• Prepare lien documentation based on thresholds and policy
• Submit liens for recording within timelines
• Release liens immediately upon full payment
• Coordinate approvals with associations

Legal Referrals & Attorney Coordination

• Prepare accounts for legal escalation
• Coordinate with attorneys on account status and payments
• Conduct monthly reconciliation of legal accounts

Payment Posting & Documentation

• Post payments accurately in system
• Code deposits and maintain complete documentation
• Ensure audit-ready financial records

Communication & Correspondence

• Respond to emails and voicemails within 24 business hours
• Communicate with residents and internal teams on account status
• Maintain clear, professional written communication

Payment Plan Management

• Set up payment plans for qualified accounts
• Monitor adherence and flag missed payments
• Update records and tracking logs accordingly

Daily Workflow Expectations

• Review and respond to all inbound communication
• Audit delinquency system daily
• Post and document payments
• Prepare liens and legal referrals
• Update tracking systems with precision

Required

• Prior A/R or collections experience
• Strong English communication (written and verbal)
• Ability to work US time zone (night shift)
• Highly organized and process-driven
• Reliable internet and remote setup

Preferred

• HOA / property management collections experience
• Experience with VMS or similar systems
• Exposure to lien processing and legal coordination
• Payment plan management experience

Engagement Type: Full-Time

Location: Remote (US Time Zone Alignment Required)

Rate: Up to $6.00/hour

Work Schedule Notice

Initial screening calls are conducted in the US Mountain Standard Time (MST) zone, with available windows between 3:00 AM and 1:00 PM MST. We sincerely appreciate the flexibility of our candidates across different time zones and will make every effort to schedule at a time that works for you. Your willingness to accommodate the time difference is genuinely valued.

Data Privacy Notice

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.