Customer Solutions Consultant

⚡ Your Role: The Heart of Customer Solutions

The energy industry is changing fast, and Red Energy, proudly 100% Australian owned by Snowy Hydro, is committed to being the retailer that puts their customers first. As the winner of 14 consecutive Canstar Blue Awards, we uphold a standard of excellence, and that's where you come in.

We're looking for an empathetic problem-solver and a critical thinker. You'll be the voice of Red Energy, owning complex customer issues and providing customer focused resolutions. This is a crucial role for someone who wants to leverage their skills to provide dedicated support during challenging times and be essential to the success of our reputation.

🚀 The Day-to-Day: Your Contribution & Impact

• Conflict Diffuser & Problem Owner: You'll manage a high volume of calls, using active listening to quickly get to the heart of customer issues, skillfully diffusing tricky conversations, and driving solutions from start to finish.
• System Agility & Compliance: You'll quickly and accurately navigate multiple systems to access and update account information, ensuring all actions adhere strictly to company policies and regulations.
• Communication Excellence: Translate complex energy information into simple, easy to understand language, building trust with every interaction.

🎯 The Skillset: What We Look For in You

You don't need to be an energy expert yet, we’ll teach you that! What we need is a can-do attitude, a commitment to learning, and a genuine passion for helping people.

You'll ideally bring 12+ months of experience as a customer service driver in fast-paced environments and demonstrate:

• The Natural Empath: Genuine care for our customers, resilience, and a positive, professional attitude even during challenging interactions.
• Driven by Solutions: Strong problem-solving and analytical thinking to resolve complex inquiries.
• A Growth Mindset: A desire to learn and continually upskill as the industry evolves.

✨ More Than a Job: The Red Energy Perks

We believe that if you’re empowered and happy, our customers will be too. Check out how we support our people:

• Supporting Your Life Outside Work: Exceptional 30 weeks of paid parental leave for primary carers. Plus, the option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!).
• Best of Both Worlds (Hybrid Work): After 7 weeks in-office training (dog-friendly Cremorne office!), enjoy a flexible hybrid model after training (3 days in office (1 anchor day), 2 days at home).
• Performance Rewards & Recognition: Earn a KPI-based bonus on top of your salary. You'll celebrate success at our yearly Red Energy Awards night, and benefit from exclusive staff discounts on brands like LG, JB Hi-Fi, and Panasonic, plus access to our Employee Assistance Program (EAP). 
• Grow With Us: We actively support your professional journey. Gain experience across different areas of the team to fuel your career development and explore internal advancement opportunities.

Ready to be a core member of a passionate team and create real impact? Apply for the July intake now! 

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