Customer Initialisation Specialist

⚡ About us:
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 15 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers.

💼 The role:
As an Onboarding Specialist, you are the vital link between our high-energy sales teams and our new customers and ensure their journey starts on the right foot.

In this role, you will take ownership of sales verifications to ensure total accuracy before stepping in as a dedicated guide to lead customers through their onboarding journey.

📅 Your schedule:
We operate on a rotating roster from Monday to Friday, between 8:00 AM and 8:30 PM. To ensure we’re there for our customers, you’ll also work one Saturday every four weeks (9:00 AM – 5:30 PM). When you work a Saturday, you’ll receive a dedicated weekday off in return.

🎯 What We Look For in You:
You don't need to be an energy expert yet -  we’ll teach you that! 

You'll ideally bring 12+ months experience within customer service in a fast-paced environment and be able to demonstrate:

• The ability to multitask across various systems while assisting customers.
• Excellent communication skills and a genuine customer-first approach.
• A knack for building strong relationships with colleagues and customers.
• A self-motivated attitude and a desire to learn and grow.
  

✨The Red Energy Perks:

• Dedicated 14-day in-person training period with an additional 6 weeks of hands-on support.
• Work life balance with 2 days work from home each week once you’ve completed your 8 weeks of training / additional support.
• Earn a KPI-based bonus on top of your salary and celebrate success at our yearly Red Energy Awards night
• We actively support your professional journey. Gain experience across different areas of the team to fuel your career development.
• Exceptional 30 weeks of paid parental leave for primary carers. Plus, the option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!)
  

Ready to be a core member of a passionate team and create real impact - Apply now for our June start date!

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