Product Manager
Orfium
Full time
Junior Service Desk Executive
Orfium· Support Services
About this role
About Us
We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.
Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube and TikTok. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!
We are seeking a Service Desk Executive to provide exceptional support to our clients,
primarily production companies, international broadcasters, and content suppliers. The
ideal candidate will be a strong communicator with a keen eye for detail and the ability
to thrive in a fast-paced environment.
Responsibilities
- Assist and support users with system-related queries to resolve them in a timely manner
- Offer a seamless client experience by accurately interpreting and resolving queries
- Build and maintain positive relationships between reputed production companies, international broadcasters, and content suppliers
- Set up and manage client accounts on the company systems
- Facilitate communication between broadcasters and production companies
- Troubleshoot user-related issues to provide accurate and appropriate solutions
- Prepare documents relating to the Service Desk workflow
- Diploma or a partially completed HND or any other equivalent qualification
- Excellent communication skills in English (Verbal / Written)
- Good computer literacy (MS Office / Google Sheets)
- Strong communication and interpersonal skills to collaborate effectively with team members and clients
- Attention to detail
- Ability to manage multiple assignments and work under tight schedules
- Flexible personality and a good team player
- Ability to work according to foreign calendars
💰 Competitive salary
🏠 Flexible hybrid work options to support your lifestyle
🏥 Health and life insurance coverage
💻 Latest tech and tools to help you work efficiently
🌍 A friendly, inclusive, and international team environment
EEO / Accommodation
At Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Frequently Asked Questions
Is the salary disclosed for the Junior Service Desk Executive position at Orfium?
The salary for this Junior Service Desk Executive role at Orfium is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior Service Desk Executive position at Orfium located?
This Junior Service Desk Executive role at Orfium is based in Colombo, Western Province, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Service Desk Executive role at Orfium full-time or part-time?
This is listed as a Full time position. It is posted as a Junior Service Desk Executive role in the Support Services department at Orfium.
Which team or department does the Junior Service Desk Executive at Orfium belong to?
This Junior Service Desk Executive position is part of the Support Services department at Orfium. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Service Desk Executive position at Orfium?
Click the "Apply Now" button on this page. You will be redirected to Orfium's official application portal hosted on workable where you can submit your application directly.
When was the Junior Service Desk Executive job at Orfium posted?
This Junior Service Desk Executive position at Orfium was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior Service Desk Executive
Orfium
You'll be redirected to Orfium's official application page on workable.