Support Analyst
About this role
At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.
MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.
Job Responsibilities
- Act as the first point of contact for customer support inquiries
- Communicate clearly and professionally with customers in a customer-facing role
- Troubleshoot, diagnose, and resolve issues within agreed service levels
- Log, track, and manage tickets using the ticketing system
- Escalate issues to relevant teams when required and follow up to closure
- Maintain accurate documentation of issues and resolutions
- Adhere strictly to company policies, procedures, and compliance standards
- Handle multiple tasks simultaneously while prioritizing critical issues
- Impeccable communication skills, customer-facing role
- Passionate about customer experience
- Strong attention to detail and troubleshooting ability
- Able to multi-task and prioritize
- Strict adherence to company policies and procedures
- Mortgage knowledge, ticketing system & prior support experience preferred
Frequently Asked Questions
Is the salary disclosed for the Support Analyst position at kpbtU7ScBgegwj4qxTJaVa?
The salary for this Support Analyst role at kpbtU7ScBgegwj4qxTJaVa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Support Analyst job at kpbtU7ScBgegwj4qxTJaVa remote?
Yes, this Support Analyst position at kpbtU7ScBgegwj4qxTJaVa is remote, with team members based in Egypt, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Support Analyst role at kpbtU7ScBgegwj4qxTJaVa full-time or part-time?
This is listed as a Full time position. It is posted as a Support Analyst role at kpbtU7ScBgegwj4qxTJaVa.
How do I apply for the Support Analyst position at kpbtU7ScBgegwj4qxTJaVa?
Click the "Apply Now" button on this page. You will be redirected to kpbtU7ScBgegwj4qxTJaVa's official application portal hosted on workable where you can submit your application directly.
When was the Support Analyst job at kpbtU7ScBgegwj4qxTJaVa posted?
This Support Analyst position at kpbtU7ScBgegwj4qxTJaVa was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Analyst
kpbtU7ScBgegwj4qxTJaVa
You'll be redirected to kpbtU7ScBgegwj4qxTJaVa's official application page on workable.