Client Success Specialist
Popmenu· Client Experience
About this role
About the Role
At Popmenu, we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions.
This role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them — and you’ll nudge them toward deeper engagement with Popmenu’s tools.
What You’ll Do
- Client Outreach and Cold Calling
- Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients).
- Position feature usage and upgrades in the context of the client’s business goals.
- Spark curiosity and drive action — help clients “see what they’re missing.”
- Drive Value and Adoption
- Explain the benefits of core and add-on features in plain language that resonates with restaurant operators.
- Track adoption milestones and follow up to celebrate wins or remove blockers.
- Support small business owners in taking ownership of their success with Popmenu.
- Support and Triage
- Answer basic account questions related to billing, login, permissions, or feature functionality.
- Flag technical issues or complex concerns to the appropriate internal team.
- Document interactions and outcomes in CRM tools with attention to detail.
- Internal Collaboration
- Partner with onboarding, support, and success teams to ensure a seamless client journey.
- Share insights and trends that inform product, marketing, and retention efforts.
What You Bring:
- 1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment.
- Comfortable on the phone and energized by helping people take action.
- Ability to communicate value clearly and persuasively.
- A service mindset with curiosity to dig into client goals and challenges.
- Familiarity with restaurant operations is a plus.
- Experience with tools like Salesforce or Gainsight is a bonus.
Frequently Asked Questions
Is the salary disclosed for the Client Success Specialist position at Popmenu?
The salary for this Client Success Specialist role at Popmenu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Client Success Specialist job at Popmenu remote?
Yes, this Client Success Specialist position at Popmenu is remote, with team members based in Brazil, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Client Success Specialist role at Popmenu full-time or part-time?
This is listed as a Contract position. It is posted as a Client Success Specialist role in the Client Experience department at Popmenu.
Which team or department does the Client Success Specialist at Popmenu belong to?
This Client Success Specialist position is part of the Client Experience department at Popmenu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Specialist position at Popmenu?
Click the "Apply Now" button on this page. You will be redirected to Popmenu's official application portal hosted on workable where you can submit your application directly.
When was the Client Success Specialist job at Popmenu posted?
This Client Success Specialist position at Popmenu was posted on Apr 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Specialist
Popmenu
You'll be redirected to Popmenu's official application page on workable.