Internal Account Manager (B2B Sales) - South Africa

Position: Internal Account Manager

Salary: 36,000 ZAR per month

Working Hours & Conditions: Aligned with NZ hours; full-time - remote

OVERVIEW:

The Internal Account Manager is a critical, high-volume customer-facing role within the  sales team. The client receives over 1,500 inbound customer enquiries each year, and this role exists to manage and convert those enquiries efficiently and professionally - freeing up the Business Development Manager (BDM) team to focus on being present and active in the market.

Working closely with the BDMs, the Internal Account Manager is the first point of contact for inbound calls, leads, and enquiries - qualifying opportunities, preparing quote requests, progressing sales, and ensuring customers receive a responsive and high-quality experience. When a customer requests a consultation, this role coordinates with the BDM to schedule face to face appointments. 

In addition to managing inbound enquiries, this role will provide support to the tender function as capacity allows, working alongside a dedicated Tender Specialist. While outbound calling may form part of this role over time, the primary focus in the early tenure will be delivering excellence across the inbound enquiry pipeline.

This is not a passive order-taking role. It requires a proactive, commercially minded individual who is organised, relationship-focused, and thrives in a busy, team-based environment.

RESPONSIBILITIES:

• Answer inbound phone calls and manage inbound customer and prospect enquiries promptly and professionally - acting as the primary internal point of contact for 1,500+ annual enquiries.
• Qualify incoming enquiries, identify customer needs, and progress opportunities through the sales pipeline to close.
• Coordinate and schedule customer consultation appointments for the relevant BDM in the field when a customer requests an in-person meeting.
• Work closely with BDMs to ensure seamless handover of field-based opportunities, providing strong internal support so they can remain active in the market.
• Prepare accurate and timely quotations, room designs, and product recommendations for customers.
• Maintain an accurate and up-to-date CRM, ensuring all enquiries, opportunities, and customer interactions are recorded and followed up promptly.
• Provide support to the tender function as capacity allows, assisting the Tender Specialist with submissions, documentation, and coordination.
• Build and maintain warm, professional long-term relationships with customers, inspiring them with new products and thought leadership, provided by our in-house marketing team.
• Conduct outbound calls to prospects and existing customers as capacity and business needs evolve, with the primary focus in early tenure remaining on inbound enquiry management.
• Implement sales campaigns and strategies developed by the sales leadership team to increase market penetration and customer retention.
• Deliver consistently to the Sebel brand proposition, ensuring every customer interaction reflects positively on the brand.

QUALIFICATIONS:

• Experience: 
• 2-4+ years of experience in an internal sales, account management, or customer-facing sales support role.
• Demonstrated experience handling high volumes of enquiries while maintaining quality and accuracy under pressure.
• Consistent track record of achieving or exceeding activity-based targets.
• Experience in a B2B sales environment.
• Proven ability to progress opportunities through a structured sales process from enquiry to close.
• Experience using CRM systems to manage pipelines and record customer interactions accurately.
• Skills:
• Excellent verbal communication skills with a confident, warm, and professional phone manner - comfortable handling a volume of inbound calls.
• Strong ability to listen, qualify, and respond to customer needs efficiently and with empathy.
• High level of self-motivation and ability to independently manage a large volume of concurrent enquiries and tasks.
• Strong organisational skills – able to keep multiple balls in the air without dropping detail.
• Proven ability to build and maintain strong customer relationships in a phone and digital-first environment.
• Commercially minded - identifies opportunities and takes advantage of them with confidence.
• Resilient and persistent - maintains a positive, energetic approach under pressure or in the face of setbacks.
• Collaborative team player who works closely with field-based BDMs and supports colleagues to achieve shared targets.
• Proficient in CRM systems, MS Office suite (Word, Outlook, Excel), and able to learn new platforms quickly.
• A willing participant in weekly team meetings to share insights into customer enquiries and relevant market information