Training Manager

Training Manager

Quality Moments is seeking a strategic, responsive, and passionate leader oversee the delivery of high-quality training across our organization. This role is instrumental in ensuring our team members are equipped with the resources, skills, strategies, and techniques needed to drive positive outcomes in both administrative and client-facing roles. The Training Manager is responsible for overseeing day-to-day training operations and ensuring the effectiveness and consistency of training materials and delivery. This includes managing Training Specialists who provide new hire training, content training, performance retraining, and professional development.

This role supports training across programs serving
youth, families, and adults experiencing out-of-home placements, including foster care, residential settings, and long-term care facilities.

Key Responsibilities

• Lead and manage the daily performance and quality of training initiatives and Training Specialists
• Oversee the design, delivery, and evaluation of training programs, including onboarding, skill development, and performance improvement
• Facilitate engaging training sessions on agency policies, procedures, workflows, and standards
• Ensure training methods are effective, adaptive, and aligned with organizational goals
• Promote a culture of continuous learning, professional excellence, and accountability
• Support the development of team members by modeling best practices in service delivery and professional conduct
  
  

Requirements

• 3-5 years of management experience 
• Some in state travel may be required as needed. 
• Valid driver’s license, reliable transportation, and automobile insurance meeting state minimum requirements 
• Experience in education, behavioral health, social services, or a related field
  preferred

Ideal Candidate

The ideal candidate is passionate about developing others and empowering staff to perform at their best. They are a confident facilitator who can create engaging learning environments (in-person & virtual) and effectively translate knowledge into real-world application.

Quality Moments Encourages you to apply if you are  

• Committed to reflection, evaluation, and continuous improvement 
• Able to lead with intention, humility, and adaptability 
• Knowledgeable about systems and how to navigate and improve them 
• Dedicated to helping others grow while maintaining high standards of care and service 
• Knowledgeable of LMS platforms, CARF standards, or Medicaid requirements
• Passionate about fostering supportive learning environments that adapt to diverse learning styles 
• A strong leader, communicator, and coach who inspires confidence and growth in others