Senior Account Manager - Home and Garden

At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division, it keeps us pretty busy!

We don’t stand still, we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.

We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers, people who bring fresh thinking, relentless energy, and the drive to make an impact. 

Be brave. Be creative. Be a community.

THE ROLE

Debenhams is looking for a Senior Account Manager for our Home & Garden departments on our Marketplace team. You will be joining a growing Account Management function which will focus on improving existing partner performance by driving them to adopt to relevant seller focused tools and services. You will be proving support to new and existing sellers starting from their launch on Debenhams to removing blockers and setting them up for success by leveraging various programs and tools. The team's mission is to make Brand partners successful on Debenhams.

YOUR TEAM

You will report directly to the Community Director and will have an associate and assistant reporting to you, with an opportunity for the team to grow.  As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. We joined the boohoo group and have transformed into a primarily digital brand. Our vision is to be the great British digital department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That's why we need you.

WHAT YOU’LL BE DOING

·       Perform diagnosis and identify business levers to grow partner & overall marketplace turnover

·       Build and/or improve scalable processes and implement them in partner account management daily operations.

·       Establish and monitor seller KPIs to ensure strong adoption of Debenhams best practices.

·       Develop a personalized approach with key partners to create a better working relationship and position the marketplace as a strategic partner for them.

·       Liaise with the business development team to successfully transition sellers from launch to achieving objects on their 90-day joint success plan.

·       Coordinate seller growth projects across various Debenhams business functions (legal, finance, IT, ecom, B&M) and communicate with internal and external parties, while meeting tight deadlines for high visibility projects.

·       Contribute to the development of the project delivery team's methodology, knowledge base, and tools.

·       Agree and implement collaborative join growth plans.

·       Manage. train and mentor the team

WORKING WITH US

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

MORE ABOUT YOU

·       Experienced account/ brand management professional with previous exposure to marketplaces (ideal) or buying and category management in ecommerce or consulting background

·       ‘Can-do’ entrepreneurial attitude

·       Has strong commercial and analytical skills, and thrives in fast-paced dynamic environments

·       Strong interpersonal skills with history of establishing key partnerships and influencing at senior stakeholder level.

·       Team management experience

·       Ideally 5-7yrs experience in key account/ brand management

·       Ideally experience in the Home and Garden category

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