Merchandise Return Associate

Reeds Jewelers· Corporate Headquarters
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📍 Wilmington, North Carolina, United StatesFull time

About this role

REEDS Jewelers is excited to post this important position to join our team.

REEDS Jewelers is currently seeking a team oriented Merchandise Return Associate for our corporate office in Wilmington, NC. The Merchandise Return Associate is responsible for receiving, categorizing, processing and the distribution of customer/store damaged, trade-in and break-out merchandise to ensure the highest level of service exceeding customer expectations.

Primary Responsibilities:

  • Exemplify the REEDS’ Mission and Core Business Values.
  • Respond to store inquiries regarding merchandise returns.
  • Researches and identifies untagged merchandise.
  • Creates transfer documents to distribute merchandise to and from the corporate office and store locations.
  • Responsible for the review and analysis of all non-plu trade-ins and break-out merchandise.
  • Responsible for following security policies to ensure merchandise is protected.
  • Receives, documents and audits incoming damaged merchandise from the corporate office and store locations.
  • Reviews merchandise for quality issues. Determine correct processes to handle irregularities.
  • Responsible for general housekeeping in the MRE area.
  • Partner with other corporate departments and stores to provide timely assistance and perform other duties as directed by Lead, Supervisor and Inventory Control Director.
  • Conduct business affairs in a legal and ethical manner, building a socially conscious environment.

REEDS Jewelers celebrates its 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between.

With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application!

  • Qualified candidates must be a high school graduate or the equivalent
  • Have adequate computer experience
  • Demonstrated communication skills.
  • Inventory and distribution experience preferred
  • Must be able to stand up to 90% of the day
  • Must be able to lift up to 50 lbs.
  • Must be able to perform light housekeeping duties
  • Must be able to perform repetitive physical tasks including preparing boxes for shipment, breaking down boxes for trash or storage, and moving boxes of merchandise

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

Frequently Asked Questions

Is the salary disclosed for the Merchandise Return Associate position at Reeds Jewelers?
The salary for this Merchandise Return Associate role at Reeds Jewelers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchandise Return Associate position at Reeds Jewelers located?
This Merchandise Return Associate role at Reeds Jewelers is based in Wilmington, North Carolina, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchandise Return Associate role at Reeds Jewelers full-time or part-time?
This is listed as a Full time position. It is posted as a Merchandise Return Associate role in the Corporate Headquarters department at Reeds Jewelers.
Which team or department does the Merchandise Return Associate at Reeds Jewelers belong to?
This Merchandise Return Associate position is part of the Corporate Headquarters department at Reeds Jewelers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchandise Return Associate position at Reeds Jewelers?
Click the "Apply Now" button on this page. You will be redirected to Reeds Jewelers's official application portal hosted on workable where you can submit your application directly.
When was the Merchandise Return Associate job at Reeds Jewelers posted?
This Merchandise Return Associate position at Reeds Jewelers was posted on Apr 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchandise Return Associate
Reeds Jewelers
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