Delivery manager - AI Automation (Junior+)

The CXO AI Automation team is rebuilding how ETG handles customer support — replacing manual, repetitive work with LLM and process automation. We form and deliver the company's central automation strategy that includes BPMN orchestration, text and voice communication and web-agent browser workflows.

We are looking for someone to build and maintain our delivery process and tackle the diverse integration and automation challenges that come with it - in a team of strong, mature professionals.

1. Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports
2. Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention
3. Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress
4. Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates
5. Oversee process improvements and light automation (e.g., YouTrack, SQL)

• Strong knowledge of project management methodologies and frameworks: Gantt charts, dependency mapping, task tracking tools, process design, SCRUM (or similar)
• Technical literacy: understanding how systems integrate and communicate (e.g., Camunda & CRM, Camunda & AI)
• Strong written communication skills in English (Russian also valued)
• LLM (large language models) literacy; experience with AI-driven workflows is a plus
• Nice to have: Basic coding proficiency, especially for automating workflows in YouTrack or crafting simple SQL queries
• English level - upper-intermediate (B2/B2+)

Soft Skills

• Kind but assertive communication style
• Empathy and patience; genuine care for the team
• Structured thinking and high personal discipline

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.