Senior Customer Success Logistics Executive
Nowlun· Customer Success
About this role
Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
As we continue to grow, we are seeking a Senior Customoer Success Executive who will play a crucial role in strengthening client relationships and driving new business opportunities. If you are passionate about leveraging technology to simplify shipping complexities and provide clients with real-time data, we invite you to join our innovative team at Nowlun and contribute to the future of logistics.
Responsibilities
- Identify and pursue new business opportunities within existing client accounts to drive revenue growth.
- Ensure new businesses from one customers are landed smoothly within Nowlun's operation team
- Manage and nurture relationships with key accounts to ensure high levels of client satisfaction and retention.
- Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively.
- Utilize data analytics to provide strategic insights and recommendations to clients regarding their shipping and logistics needs.
- Conduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clients.
- Develop and implement account engagement strategies that align with Nowlun's overall business objectives.
- Stay updated on industry trends and developments to position Nowlun as a leader in digital freight forwarding.
- 5+ years of experience in account engagement or operation within logistics (preferably in freight forwarding or a relevant field).
- Strong understanding of ocean freight processes and pricing structures.
- Excellent communication and interpersonal skills with the ability to build rapport with clients.
- Demonstrated ability to analyze data and provide actionable insights to clients.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Proficiency in CRM software.
- Bachelor’s degree in Business, Logistics, or a related field is preferred.
- Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel.
- Quarterly Bonus
- Company Stock Options (we hire partners)
- Private Health Insurance
- Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region.
- Embrace opportunities to learn, grow, and expand your skills every single day.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Success Logistics Executive position at Nowlun?
The salary for this Senior Customer Success Logistics Executive role at Nowlun is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Success Logistics Executive position at Nowlun located?
This Senior Customer Success Logistics Executive role at Nowlun is based in Alexandria, Alexandria Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Success Logistics Executive role at Nowlun full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Success Logistics Executive role in the Customer Success department at Nowlun.
Which team or department does the Senior Customer Success Logistics Executive at Nowlun belong to?
This Senior Customer Success Logistics Executive position is part of the Customer Success department at Nowlun. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Logistics Executive position at Nowlun?
Click the "Apply Now" button on this page. You will be redirected to Nowlun's official application portal hosted on workable where you can submit your application directly.
When was the Senior Customer Success Logistics Executive job at Nowlun posted?
This Senior Customer Success Logistics Executive position at Nowlun was posted on Nov 18, 2024. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Logistics Executive
Nowlun
You'll be redirected to Nowlun's official application page on workable.