Deputy Store Manager

Join Our Team as Deputy Store Manager at our Exeter Store!

Lead a team. Shape great customer experiences. Build your retail career with a trusted UK brand.

Are you a people‑focused retail leader who thrives in a hands‑on, customer‑centric environment? ProCook is looking for an enthusiastic and capable Deputy Store Manager to join our Exeter store and help deliver the exceptional service and standards our customers love.

As Deputy Store Manager, you’ll support the Store Manager in leading the team, driving commercial performance, and ensuring smooth, efficient store operations. You’ll be a visible leader on the shop floor, setting the tone for great service and a positive team culture.

This full-time role requires 40 hours per week, working 5 days out of 7 on a rota basis, including weekends. The schedule consists of one full weekend off, one weekend on, one Saturday off, and one Sunday off within a 4-week cycle.

As part of your onboarding, you’ll complete mandatory training including two days at our Head Office in Gloucester and four to eight weeks at one of our training stores. The timing and order of this training may vary.

Key Responsibilities

• Supporting daily operations to ensure the store runs efficiently and consistently.
• Engaging with customers to provide personalised product advice and outstanding service.
• Training and developing team members on products, sales techniques, and customer interaction.
• Maintaining store standards including presentation, cleanliness, and inventory accuracy.
• Driving sales performance through strong merchandising and customer‑focused strategies.

What Your Day will Look Like

• Leading morning briefings to set goals, priorities, and motivation for the day.
• Monitoring service standards and taking action to elevate customer satisfaction.
• Ensuring operational compliance with company policies and procedures.
• Managing stock and inventory through checks, counts, and accurate processes.
• Supporting sales targets by coaching the team and contributing to commercial decision‑making.

Who You Are:

• Enthusiastic about providing top-notch customer service.
• Experienced in retail management or supervisory roles within retail.
• A strong leader who can motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Organised and detail-oriented with a problem-solving mindset.
• Comfortable using retail management systems and technology.

Our Commitment to You - And Your Commitment to ProCook
We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.

Why You’ll Love Working at ProCook:

• Salary is £31,000 -£33,000 per year depending on experience.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Bonus based on sales targets.
• Be part of a fast-growing company.
• Join a friendly, close-knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme
• 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.
• Learning & Development opportunities.
• Bike to Work scheme.
  

We Welcome Everyone: 

ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.