Merchant Support Specialist

Merchant Support Specialist

Bogotá, Bogota, Colombia

Hybrid

The world of payment processing is rapidly evolving, and businesses are seeking loyal, strategic partners to help them grow.

WE ARE NUVEI. Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.

Merchant Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.

Key responsibilities include, but are not limited to:

• Shifts: 24/7
• Answer inbound customer service and technical support calls from our merchants.
• Answer inbound customer service and technical support calls from our merchants.
• Leverage documentation and support resources to perform with precision.
• Rely on professionalism and tact to resolve occasionally critical or difficult situations.
• Ensure timely and effective resolution of merchant requests.
• Identify trends and report them to promote continuous process improvement.
• Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.

Qualifications include, but are not limited to:

• Enjoys working within a team while delivering on accountabilities
• Fluent in Spanish and English, French is an asset
• Values creating high-quality work
• Executes on well-documented processes and investigates solutions when there is a gap in process documentation
• Energized by professional skill development and learning opportunities in general
• Proud of problem-solving ability
• High school diploma or equivalent

Working Language

· English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

· French (written and spoken) is required for any position located within Quebec.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.