Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo
Ayana Hospitality· AYANA Komodo
About this role
AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relation Manager when needed
- Ensure compliance with health and quality standards
- Fluent in Mandarin (with a minimum HSK Level 4 certification for Mandarin speakers), and strong command of the English language.
- Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Positive Working
- Great Environment
- Supportive Team Work
Frequently Asked Questions
Is the salary disclosed for the Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo position at Ayana Hospitality?
The salary for this Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo role at Ayana Hospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo position at Ayana Hospitality located?
This Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo role at Ayana Hospitality is based in Komodo, Nusa Tenggara Timur, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo at Ayana Hospitality belong to?
This Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo position is part of the AYANA Komodo department at Ayana Hospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo position at Ayana Hospitality?
Click the "Apply Now" button on this page. You will be redirected to Ayana Hospitality's official application portal hosted on workable where you can submit your application directly.
When was the Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo job at Ayana Hospitality posted?
This Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo position at Ayana Hospitality was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo
Ayana Hospitality
You'll be redirected to Ayana Hospitality's official application page on workable.